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Transforming the conversation with GenAI


A new era of generative AI for everyone

Enhancing customer journeys


growth in the conversational AI market is expected—from $10.7B in 2023 to $29.8B by 2028.


[Source: Markets and Markets, Conversational AI Market – Global Forecast to 2028]


of global executives agree AI foundation models will play an important role in their organizations’ strategies in the next 3 to 5 years.


[Source: Technology Vision 2023, Accenture]

Delivering tailored enterprise-scale solutions


Operational scalability

The creation, publishing and maintenance of experiences is centralized to help organizations to break traditional silos and scale across the enterprise.

Accelerated pace to deliver

Conversations are designed as prototypes and utilized in the development of a runnable bot when AI services are finalized.

Culture of continuous improvement

Logging and analytics tools better enable operations and maintenance, creating a living system.

Key capabilities and benefits

Case studies

Improving taxpayer experience: Revenue’s voicebot

Delivering intelligent voicebot experiences to resolve complex taxpayer needs.

Reimagine experiences for better outcomes

Implementing an AI-powered virtual assistant to help Texans with unemployment insurance claims.

Our leaders

Shay Alon

Global Managing Director, Accenture Products and Platforms

Darleen Svatek

Go to Market Lead, Customer Engagement, Accenture Products and Platforms