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Reimagine Banking Operations

New technologies and ways of working help banks transform their operations, offering human-like digital experiences while improving cost & compliance.

Reinventing Enterprise Operations

High operations maturity realizes higher value

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A new dawn for banking operations

Despite years of digital investment, many banks’ operating models are still complex, inflexible and as costly as ever.

However, the emergence of cloud-based artificial intelligence / machine learning engines that are beginning to surpass human capabilities is enabling a new era for banking operations. When combined with classic Six Sigma rigor and data-driven design thinking, and capitalizing on strategic managed-services relationships, these engines can help banks achieve compressed transformation. This will enable them to deliver more personalized and relevant customer and employee experiences while dramatically improving cost and compliance. Changes of this magnitude often disconnect revenue growth from expense, increasing margins and expanding the art of the possible in banking. 

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The impact of change

We help banks transform their banking operations from reactive to proactive by moving to digitally-enabled operations:

  • Free valuable resources to focus on more value-added activities by switching to standardized, agile, global banking operations
  • Cut operating costs by up to 40%
  • Reduce time to approve mortgages by up to 80%
  • Cut time to open accounts by up to 70%
  • Improve customer acquisition by up to 40%
  • Achieve more than 99.5% loan compliance in retail lending
  • Mitigate operational and boundaries risk
  • Increase compliance quality standards
  • Scale the bank’s vision by combining intelligent technologies and banking talent with next-generation skills
  • Improve decision-making by using the right resource at the right time
  • Improve customer experiences and satisfaction by moving to a fully streamlined digital operating model
  • Focus on developing employees to support new ways of working and innovative thinking

Banking operations fit for the future

Our Reimagine Banking Operations helps banks move past the challenges and realize the full value of digital banking. It’s how they can flex fast to respond to volatility and lay the foundation for a more sustainable, resilient business. We use SynOps, a unique human + machine platform, to combine intelligent technologies, data, analytics, talent and cloud with proprietary tools and assets to transform operations. Reimagine Banking Operations is how banks can stay a step ahead of change and deliver sustainable growth.

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Services that power change

We leverage an extensive collection of tools, technology, and experts to transform the following processes:

Credit Services

Increase accuracy, speed to approval and customer satisfaction, while reducing credit and operating costs and minimizing risk.

Payments Services

Improve convenience, accuracy, safety and speed without increasing costs.

Core Banking

Support growth and control costs by transforming operations without changing legacy systems.

Compliance as a Service

Maximize day-one readiness, decrease average handling time and reduce rework. Read more.

Wealth Management Services

Improve the speed and convenience of personalized experiences and offerings.

Treasury Services

Improve cash utilization, make better cash-related decisions, and optimize liquidity.

Intelligent Finance Operations

Safeguard financial health by transforming principal accounting processes to optimize business performance and make better decisions. Read more.

Next Gen Customer Operations

Deliver hyper-relevant contact center experiences to customers, anytime and anywhere.

Sourcing and Procurement

Enable top-line growth by getting the basics right: deliver sustainable savings, reduce risk and support business growth. Read more.

Talent and HR

Maximize workforce performance while transforming HR to deliver new levels of business value. Read more.

What we think

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Commercial Banking

What banks can do to grow their treasury business

Banks' treasury revenues are at risk. Our research reveals steps to safeguard and grow treasury businesses.

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Operations

The value multiplier

Organizations can double their chances of achieving future-ready operations in the next three years. Learn how.

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Operations

Fast-track to future-ready banking operations​

How banks can accelerate their journey to digital to survive the threats that tomorrow poses.

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Operations

Elevate your decisions with intelligent operations

Applying tech-driven operational intelligence across an organization leads to greater profitability and efficiency.

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Case Studies

Blogs

Operations

Seize the opportunity in 2022

Banks can increase the bottom line, free up their people to do more interesting work.

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Banking

Roadmap to build future-ready banking operations

To transform their operations, banks need to start with a roadmap, enable AI, and unite business and technology. The benefits may be astonishing.

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Banking

Why an operations revolution is vital for banks

Traditional cost cutting won’t deliver savings on the scale banks require. What’s needed is nothing short of an operational revolution.

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Operations

Tightly integrate compliance and growth

Banks managing operational, financial, regulatory and compliance risks must navigate the tension between controls and growth.

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Banking

Ten trends shaping post-digital banking innovation

As the new year kicks off, we highlight the 10 issues we think will be most influential in shaping the exciting new future of banking.

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Operations

Intelligent operations helps banks manage risk and growth

Operations that are digital, data-driven and intelligent give banks more resilience and, on average, 27% higher valuations.

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Recognizing the power of change

Top industry analysts believe Accenture’s innovation-led approach will help banks reimagine the role of banking operations.

EVEREST GROUP

Leader in Financial Crime and Compliance Operations Services PEAK Matrix

Leaders of change

Michael Abbott

Senior Managing Director – Global Banking Lead
LinkedIn

Roberto Pagella

Managing Director – Accenture Operations, Global Banking Operations Business Lead
LinkedIn

Venkatraman (Ram) Iyer

Managing Director – Accenture Operations, Global Banking Operations Offering Lead
LinkedIn

Related capabilities

Virtual tour

Take a virtual tour of our Chennai Intelligent Banking Operations Center.

Banking

We help banks challenge their conventions; capitalize on the full potential of technology, their people...

Business process services

Harness talent, data, and intelligence to deliver superior customer experiences and business outcomes.