Following rapid business expansion, one large retailer’s talent and HR operations had become inefficient. Against a backdrop of rising competition and intense consumer demands, manual processes had become costly, time-consuming and complex to manage. What’s more, employee satisfaction rates were low.
The emergence of COVID-19 intensified these challenges. The retailer needed to act quickly to cope with rapidly changing circumstances that were impacting employee welfare and productivity, and ultimately its end customers. The retailer saw an opportunity to improve its talent and HR operations, strengthen the employee experience, and make its business more resilient in the face of uncertainty.