CASE STUDY
Global IT company drives operational excellence
The optimal synergy of data, applied intelligence, digital technologies and talent, help company transform their business and deliver growth
Challenge
Scaling the finance organization
A global IT company has steadily expanded its product and service offerings, as well as its ability to serve its customers globally. As the company grew, its finance responsibilities and processes grew exponentially more complex.
With high administrative costs, rising Day Sales Outstanding (DSO) and falling customer satisfaction, the company needed to better see and manage its financial performance while freeing up cash to take advantage of market opportunities and grow.
To address these challenges, Accenture and the company partnered to transform its finance function by implementing robotics process automation and enhancing controls and compliance—while boosting customer and supplier service.
Global IT Company Drives Excellence
Accenture's video explains how a Global IT company boosted customer and supplier service by implementing robotic process automation. See more.
View TranscriptStrategy and solution
Order to Cash (OTC)
An automated dashboard provides a view of renewals and billings and facilitates customer orders. And a customer self-service portal allows customers to manage orders and raise disputes.
Procure to Pay (PTP)
Automated accounts payable workflows cut expedited payments, streamline review process for uncashed expired vendor checks and develop analytics to identify additional discount capture.
Record to Report (RTR)
Automated solutions connect the company so that intercompany transactions are timelier and the information more accurate—making it easier to see how the business is performing.
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Transformation
Intelligent finance cracks productivity code
Moving to a digital organization with streamlined, standardized workflows and processes creates an agile, more productive finance organization ready to be a strategic partner to the business.
50%
Process transformation, automation and analytics boosted productivity more than 50%.
30%
Streamlined intercompany transactions and journal entries reduced time to close the books each quarter by 30%.
$140M
Automated processes, new customer portal and productivity gains delivered more than $140 million in savings.
A finance organization that is scalable for growth
With improved cash flow and productivity, the company can pursue growth opportunities and respond more effectively to changing market conditions.
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