The bank streamlined complex processes, integrated new technologies and unlocked data-driven insights by implementing 62 robotic process automation (RPA) bots , four artificial intelligence engines and a number of other digital management tools.
Call for change
When tech meets human ingenuity
A valuable difference
Reduction in customer service call handling time.
Clearance of the bank’s backlog of official information requests.
Average number of days to resolve a credit card incident report, down from 15.
Increase in annual net profits due to operational cost reductions and strong business growth.
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