To begin our applied intelligence journey, we built an analytics organization and enabled core technologies like our data lake to serve as the foundation for the business. This foundation enabled quick but also secure access to data that was typically siloed and in disparate systems. We industrialized and operationalized the delivery of analytics solutions while cultivating innovation.

In the process, demand for data insights soared. We also saw that corporate functions and client account teams had varying needs and their processes were at different stages of maturity for analytics. This led us to evolve our approach so that we could deliver more analytics solutions to more of Accenture more quickly.

Today, we are focused on advising the business areas on their AI journey by offering the right technology, partnering on core analytics and datasets, participating in innovation sessions and driving adoption.

Applied intelligence services

Our global IT Applied Intelligence team is driven by a mission to promote a data-driven culture within Accenture. We are a team of IT professionals, data scientists, software engineers, user experience experts, change specialists and others who collaborate globally with internal business customers every step of the way to deliver the program’s services and make applied intelligence at Accenture a reality.

We work with creative agility, incubate new analytic capabilities and IT, and embed analytics into the core of Accenture’s business processes and dialogues. We ask the right questions, create appropriate experiences, provide guidance and support change. And we are always curious, explore new capabilities and follow emerging technology market trends.

Our Applied Intelligence teams are organized into five major services that business teams collaborate with for varying needs. These services include:

Business advisory. Our business advisors work with Accenture teams to capture requirements, define conceptual solutions and technology options. Teams come for such needs as advanced analytics/AI, curated datasets, the design and build of dashboards, analyses on specific processes, and support and maintenance of dashboards and AI models. Where appropriate, business advisors also guide the process to self-service or federated models and to move enterprise function teams to increasingly mature analytics solutions.

Analytics agency. The analytics agency consists of individuals with diverse skills, including data science, who are on the leading edge of what AI can do and look to apply it to different solutions. A large, core team is at Accenture’s flagship global innovation center, The Dock. Regardless of location, these individuals conduct immersion sessions with business teams to uncover pain points and ways to apply innovative AI. They then co-create solutions using advanced and emerging AI capabilities while shaping perspectives on critical AI considerations like building ethical AI.

Product engineering. Our product engineers build and apply cutting-edge, big data technology, data science and artificial intelligence products in collaboration with business teams. These teams operate in liquid delivery cells with agile methodology to quickly build solutions for customers.

Platform and operations. Teams for this service operate Accenture’s Insights Anywhere platform, data lake and visualization platforms as a service. Additionally, with liquid delivery cells and DevSecOps, they scale and embed solutions into a team’s business processes. By operating and servicing the core assets, this team ensures the stability of insights across the organization.

Customer success. Embracing change and AI solutions to make data-driven decisions is the responsibility of both the business teams and our analytics organization. By building a visible service around achieving customer outcomes with analytics, our customer success teams place critical attention on adoption, change interventions and proper training and communications. These efforts aim to realize the maximum value in the analytics solutions that are built.