ServiceNow Technical Architect/Manager
Do you enjoy supporting clients in solving complex business problems and like to stay ahead of the technology curve? Do you like to develop and strengthen existing relationships with clients and build for them strong value propositions? If you have experience in providing clients with designing and building high-performing corporate service management solutions, then we want you to join Accenture and help our clients leverage a suite of ServiceNow solutions utilizing Accenture value proposition to design, build and operate solutions based on leading ServiceNow technology.
As a ServiceNow Technical Architect at Accenture, you will be responsible for developing and growing the ServiceNow technical team in the Czech Republic, collaborating with internal stakeholders, and creating client solutions. You will leverage your expertise in Service Management/ServiceNow and market knowledge to support customer needs and develop value propositions. You will utilize your existing Service Management / ServiceNow and market knowledge and technical expertise to support various customer needs and develop value propositions.
Accenture is ServiceNow’s largest professional services partner with over 10000+ resources globally. Accenture ServiceNow Global Practice is responsible for building, selling, and delivering solutions that are based on ServiceNow products (IT, Security, HR, Customer Service, and Intelligent Applications). Our portfolio encompasses the selling of the ServiceNow products, the implementation of the solution, and its long-term maintenance/management (Application Management Services).
Key Responsibilities:
Responsible for leading and managing the technical development team in the Czech Republic, overseeing business operations in the country/region, setting and evaluating people performance objectives and growing the team (recruiting and training), collaborating with ServiceNow teams across Europe
Contribute to ServiceNow Solution implementation, according to your role in a project, which could include such activities as: system configuration, development of custom features on client and server side, technical consulting and solution design, technical specifications preparation, testing support, rollout support, and others.
Manage communication with stakeholders and respective management teams on the customer side.
Technically manage the delivery of Accenture’s ServiceNow projects.
Set and follow implementation standards and technical best practices.
Provide expertise on technical questions, related to the ServiceNow platform to clients internally and externally
Design technical solutions, and introduce and implement ServiceNow innovations.
Understand the business needs and the need to standardize processes and build this into the design and deliverables.
Continually educate yourself and complete certifications related to ServiceNow business.
This is what you already have:
University or equivalent degree in an IT-related field.
Proven track of records in client/server and Web applications implementation projects.
Working experience in agile software development environment (Scrum/Kanban).
Self-motivation and ability to work in self-organized teams.
Strong communication, presentation, and technical writing skills.
Working proficiency in English.
This is what would be an advantage for you:
Previous ServiceNow implementation experience. ServiceNow Certified Administrator and Application Developer certificate(s) is a big advantage.
Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP, etc.).
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Experience with relational databases (e.g. MySQL, Oracle)
Knowledge of IT Service Management & Operations. ITIL Service Delivery processes and ITIL v3 or ITIL4 certifications are a big advantage.
We offer:
Benefits packages
Training package(s) on various ServiceNow and/or Service Management areas and the possibility to gain certification(s)
International teams and multilingual environment
Access to the latest high-tech solutions and the opportunity to specialize in other technologies
Ability to learn from the best IT experts on the market
Home working
Traveling (optional)
#LI-EU
Prague
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.