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ServiceNow Technical Architect/Manager

Prague Job No. r00133238 Full-time

Job Description

Do you enjoy supporting clients in solving complex business problems and like to stay ahead of the technology curve? Do you like to develop and strengthen existing relationships with clients and build for them strong value propositions? If you have experience in providing clients with designing and building high-performing corporate service management solutions, then we want you to join Accenture and help our clients leverage suite of ServiceNow solutions utilizing Accenture value proposition to design, build and operate solutions based on leading ServiceNow technology.

As an Accenture ServiceNow Technical Architect, you will be responsible to develop/grow ServiceNow Technical development team in the Czech Republic and plays in cooperation with various internal stakeholders and reflecting market situation as well as support, analyze and design client solutions. You will utilize your existing Service Management / ServiceNow and market knowledge and technical expertise to support various customer needs and develop value propositions.

Accenture is ServiceNow’s largest professional services partner with over 10000+ resources globally. Accenture ServiceNow Global Practice is responsible to build, sell and deliver solutions that are based on ServiceNow products (IT, Security, HR, Customer Service and Intelligent Applications). Our portfolio encompasses the selling of the ServiceNow products, the implementation of the solution and its long-term maintenance/management (Application Management Services).

Key Responsibilities:

  • Responsible for leading and managing technical development team in Czech Republic, oversee business operations in country/region, setting and evaluating people performance objectives and growing the team (recruiting and training), collaborating with ServiceNow teams across Europe

  • Contribute to ServiceNow Solution implementation, according to your role in a project, which could include such activities as: system configuration, development of custom features on client and server side, technical consulting, technical specifications preparation, testing support, rollout support and others.

  • Follow implementation standards and technical best practices.

  • Provide expertise on technical questions, related to ServiceNow platform.

  • Understand the business needs and the needs to standardize processes and build this into the design and deliverables.


This is what you already have:

  • University or equivalent degree in an IT-related field.

  • Proven track of records in client/server and Web applications implementation projects.

  • Working experience in agile software development environment (Scrum/Kanban).

  • Self-motivation and ability to work in self-organized teams.

  • Strong communication, presentation, and technical writing skills.

  • Working proficiency in English.

This is what would be advantage for you:

  • Previous ServiceNow implementation experience. ServiceNow Certified Administrator and Application Developer certificate(s) is big advantage.

  • Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.).

  • System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

  • Experience with relational databases (e.g. MySQL, Oracle)

  • Knowledge of IT Service Management & Operations. ITIL Service Delivery processes and ITIL v3 or ITIL4 certifications is big advantage.

We offer:

  • Benefits packages

  • Training package(s) on various ServiceNow and/or Service Management areas and possibility to gain certification(s)

  • International teams and multilingual environment

  • Access to the latest high-tech solutions and opportunity to specialize in other technologies

  • Ability to learn from the best IT experts on the market

  • Home working possibility

  • Travelling (optional)


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