Infra/Cloud Operator
Position Responsibilities
To carry out standard Operations activities within the Shift Operations teams in accordance with defined operating processes and procedures.
The monitoring and out of hours’ management of incidents for these services is an important part of the service and is the responsibility of the Operations Team.
MAIN ACTIVITIES:
- Critical Event monitoring
- Ensuring service availability in accordance with SLAs
- Incident Management (Raising, Resolving, Callout / Escalation, Queue Management, liaison with off-shore resources)
- Change Management (Impacting, Approving, Implementing, Queue Management and elements of Release Management CR coordination on weekends)
- Batch Processing – Monitoring and Execution of Critical Batch Processing to SLAs
- Carrying out daily checklist tasks including client reporting
- Reporting (Daily and Operational Reports)
OTHER FEATURES OF THE JOB (e.g. shift hours)
- Shift Working with 24x7 without holiday exceptions (working 40 hours per week)
- 3 shifts on working days, 2 shifts on non-working days.
- A shift allowance is paid for working shifts according to the company’s policy.
REQUIREMENT KNOWLEDGE AND SKILLS:
Essential:
- English, must good at reading, writing, better if can speak fluently.
- Ability to effectively follow defined and documented processes and procedures
- Ability to work under pressure and to make informed decisions based on facts
- Effective at multi-tasking / time management
EDUCATION, QUALIFICATIONS NECESSARY:
- Essential - Bachelor or above
- Desirable - IT Degree or Equivalent
EXPERIENCE:
- Open to graduates and/or minimum of 1-2 years Shift Operations experience
- IT literacy skills would be desirable, e.g. MS Servers, Linux servers, CCNA, Cloud services.
PERSONALITY:
- Team Player
- Flexible and reliable
- Professional manner and mature approach to work
- Enthusiastic and proactive
- Uses initiative
- Able to work effectively under pressure
Dalian
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