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Deliver the hyper-relevant commercial and retail lending experiences customers expect in today’s digital world.


The U.S. banking industry’s next move

Lending operations built for the digital economy

Lending capabilities

Mortgage BPO

This is where human ingenuity and machine intelligence work together to seek remarkable results for mortgage lenders

Consumer Lending

Capitalizing on digital to modernize consumer credit journeys, satisfy borrowers and grow business

Commercial Lending

Transforming commercial lending for future-ready customer experiences and new growth

Auto Finance

We help banks and auto captive finance companies go digital to meet customer and dealer needs

Equipment Finance

We help banks and captive equipment finance companies enable future-ready digital lending operations

Non-performing Loans (NPL)

Implementing a digitally enabled industrialized approach to managing non-performing loan portfolios

Commercial Real Estate: Asset services

Reimagining real estate asset management for superior business outcomes

Commercial Real Estate: Occupier

Empowering corporate real estate organizations to optimize business results

Residential Mortgage Lending

Enabling future-ready mortgage operations to increase value to both lenders and borrowers

What distinguishes our lending capabilities?

Deep experience

Decades working with more than 100 major lenders globally.

One stop for change

End-to-end services for lending operations and credit transformation—from sales through servicing and default management.

Business process services

Lowering operating costs through our back-office processing support.


Deploying and maintaining the technology critical to modern lending operations.

Mature onshore/offshore model

Driving higher quality, lower costs, greater process efficiencies and faster reaction to market and regulatory changes.

Our technology alliances

What we think

Top 10 banking trends for 2023

These are the trends we think will reshape the banking industry over the next 12 months.

Embedded finance for SMEs: Banks and digital platforms

Embedded finance on digital platforms integrates banking services into SMEs’ workflow. Find out how this creates risks and opportunities for banks.

Sustainable lending: an action plan for banks

Banks have an opportunity to finance the ESG agenda and help shape a fairer, greener and more resilient world.

North American mortgage lender unlocks $60M in savings

Innovation and new ways of working translate into market share growth and catapult company into being a market leader.

Brazilian bank disrupts the auto loans process

We helped our client become a market leader with a mobile, real-time auto loans app to enhance the car-buying experience.




How to manage risk for a successful implementation

Implementation risk can deter banks from updating their systems. Accenture’s Jared Rorrer and AFS’s Rick Bare outline how to minimize these risks.




How banks can thrive in the face of rising interest rates

Rising interest rates, soaring inflation and the advent of rate maximization apps pose unique challenges for banks.




Can banks grab the buy now, pay later opportunity?

Fintechs have a head start with buy now, pay later, but banks are starting to make their move. Dilnisin Bayel reviews their options.


Our leaders

Chris Scislowicz

Managing Director – Global Lending Lead

Dilnisin Bayel

Managing Director – Strategy & Consulting, Credit Lead, EMEA

Colette Prior

Managing Director – Accenture Operations & Credit Services

Jared Rorrer

Managing Director – Global Commercial Banking and North America Banking Lead

Cameron Krueger

Managing Director - Specialty Finance Lead

Wes Slocum

Managing Director – Accenture Credit Services