SAP

Elevate customer experiences

Powered by SAP CX and Qualtrics

Our partnership

Accenture partners with SAP to provide clients with digital capabilities that deliver transformative, end-to-end customer experiences (CX) and build profitable, long-lasting customer relationships.

Our solutions with SAP CX and Qualtrics bring together customer data, machine learning and microservices technology to power real-time customer experiences across sales, service, marketing, commerce and beyond. Accenture has unique capabilities that help global companies implement innovative, industry-specific omnichannel solutions across countries and regions while aligning to local needs. Accenture is also the 2020 SAP Pinnacle Award winner in the Customer Experience Partner of the Year - Large Enterprise category.

An elevated customer experience connects the front to the back office. Learn more about our end-to-end SAP capabilities.

Accenture and SAP Introduce Project Elevate​ ​

In an effort to elevate digital customer experiences, we’re co-developing industry-specific solutions for SAP CX. ​

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SAP CX solutions and offerings

Our end-to-end approach helps to build a comprehensive picture of both your current and future state and to deliver solutions across the entire SAP solution stack that can elevate your customer experience beyond expectations.

Living marketing

Provide relevant customer experiences with the help of data insights, analytics and agile platforms.

Connected commerce

Orchestrate ecosystem partners, develop new digital selling models, and create a connected and intelligent omnichannel customer experience.

Intelligent customer engagement

Innovate customer service with an omnichannel experience, AI-powered customer engagement, intelligent predictive service and seamless field service.

Intelligent experience management

Measure experience, analyze impact and reshape the moments that matter across service and product value chains.

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By the numbers

40+

year partnership

320

certified centers

300+

certified practitioners

3500

SAP CX practitioners

#1

Experience Agency (Accenture Interactive)

Spotlight

Transform your business with SAP CX
Companies can embrace modern, integrative platforms and services to transform their business and deliver a seamless, personalized customer experience.

Sigma Healthcare talks digital transformation
We led Sigma Healthcare's digital transformation and built a new platform, which has seen a 95% adoption rate across their 12,000 first-line partners and 3,500 pharmacies in Australia.

Accenture Interactive and SAP
Anatoly Roytman talks about the evolution of the Accenture Interactive and SAP Customer Experience (formally SAP Hybris) partnership at SAP CX Live Barcelona.

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Transform your business with SAP CX

Sigma Healthcare talks digital transformation

Guest: Luke Shaw, Head of E-Commerce, Sigma Healthcare

Accenture Interactive and SAP

Guest: Anatoly Roytman, Former EALA Lead for Accenture Interactive

Awards & recognition

GO TO AWARDS & RECOGNITION
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GO TO AWARDS & RECOGNITION

News

Accenture completes acquisition of maihiro

Accenture acquires maihiro, a leading provider of SAP-based customer experience, customer relationship management, and commerce services.

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Accenture launches NewsPage 9 with SAP

Accenture has selected SAP® Cloud Platform and SAP Cloud Platform, SAP HANA® service to enhance the next generation of Accenture NewsPage.

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Accenture and SAP co-develop new cloud-based solution to help utilities companies supercharge experiences

Accenture and SAP are developing a new SAP Cloud for Utilities solution to help companies effectively manage business processes and customer experiences.

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Capabilities

Accenture myConcerto

Harmonize technologies, applications and capabilities to amplify business results in the intelligent enterprise.

Marketing, content and engagement

Creating experiences that deliver with true transformational power.

Experience platforms

Building and running the platforms that underpin the world’s greatest experiences.

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