Chief Information Officers (CIOs) played a critical role in enabling their businesses to respond to the COVID-19 crisis early on. Information technology (IT) infrastructure and collaboration tools were set up to provide alternative ways of working. And investment priorities were recalibrated to accommodate rapidly changing business needs as well as financial constraints. For those who survived the initial shock, the question is: Now what? Since there is no going back to business as usual, it is time for companies to turn the page.
In our quarterly CIO Outlook, we put the cap on a historic year and outline key steps for the next 60-90 days in 2021.
CIOs look to manage future uncertainty
Accenture’s CxO Survey included responses from CIOs, indicating trends and their perspectives on what is top of mind.
Looking ahead: Resilience and agility
CIOs are responding with urgency to build a technological foundation for resilience and agility that can help their companies manage future uncertainty. We have identified the top priorities for business revival to focus on cloud, employees, and customers.
CxOs expect major shifts in work design, culture, and mindset, and this trend is accelerating.
The case for digital transformation
Digital transformation as the solution for business revival and growth may not be new, but the urgency is. CIOs need to accelerate their company’s technology strategy to respond to customer demands and safeguard their future. The focus should be on building a foundation for resilience and agility. This can be achieved through a future-state architecture that can help the business better manage uncertainty and volatility.
As a strategy, digital transformation is no longer a “nice to have” but a “must have” to future-proof business. But digital transformation requires rethinking how work gets done, who does it, and how consumers engage and experience it all. Essentially, companies will have to move the five levers of change–strategy, organization, practices, technology, and talent–to continuously develop and scale their capabilities and skills to cope with volatility and adapt to a dynamic world.