Empowering each employee
The team deployed the solution to all 107,000 employees across 44 countries. HR processes are now simplified, streamlined and automated, delivering consistent and positive experiences across the company.
With a single HR system that provides regular capability updates, BT Group can flexibly adjust and adopt new functionality and offerings as needed. Thirty legacy systems have already been decommissioned with more to come, providing significant cost savings. On top of that, a 60% consolidation of HR processes is saving colleagues around one million productivity hours per year.
With translations across five languages, the new system is easy to use and accessible from any device, which means all colleagues have the tools at their fingertips to manage their own data, teams and careers. And with the system’s advanced survey functionalities, people now have a voice and feel connected and supported.
Nick Hawkes, People Systems & Data Director, BT Group says: “As technology evolves, so do employee expectations. Now our people can manage their own careers—and voice their wants and needs—with the same kinds of technologies that they use on a daily basis within their personal interactions.”
The solution also standardizes data sets across the company, facilitating more strategic workforce management. With a clear and total view into the global telecommunications services company, HR can produce comprehensive reporting that informs all levels of decision-making around talent—across all business areas, including back office, engineering, customer experience, retail and field force—ensuring that BT Group has the right people working in the right places at the right times.
“The partnership between Accenture and BT Group continues to reach new heights. This project is a shining example of how digital technologies can elevate HR from administrative to performance-enhancing,” says Derek Melvin, Communications Industry Lead, UK&I.
Looking ahead, BT Group will continue digitizing and streamlining its HR function. Armed with a single data source, the company plans to implement additional SAP SuccessFactors modules to support talent planning, compensation, payroll and more.
Now and into the future, BT Group can enable its distributed workforce to be connected, engaged and effective—thus providing its own people with the same level of service as its customers.