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Front Desk & Hospitality Coordinator

Quebec - Montreal Job No. r00215959 Full-time

Job Description

The Office Operations Associate is responsible for a wide range of services that include: reception, internal and external customer support, mail/shipping and general administrative support. This role prepares and maintains conference rooms for executive meetings, uses an on-line tool to reserve meeting space, manages internal distribution lists, assists clients with guest badges and WiFi access and assists others as needed. The majority of daily tasks with be completed independently according to office guidelines and/or under general supervision. This role will also provide customer support with individualized attention, accurate information, efficient service and timely follow-up.

The Office Operations Associate should be a proactive and energetic member of our Office Services team by providing support to critical office functions as well as attentive and detailed customer support. Responsibilities include auditing responsibilities for Life Safety, supporting finance functions, providing security access, reservations and catering support to our customers, cross support to our local technology team, and providing support to high profile in-office events as needed.

The Office Operations Associate should foster an engaging in-office experience for our clients and our employees by supporting various functions within the office, having a positive and helpful mindset, proactively offering people assistance with new office tools, assisting with office bookings, resetting workspaces, and supporting / planning engaging in-office events for our employees.  May also be asked to volunteer for and support more broad work activities including those that are held at a location/office level including office events, client events and marketing and communications functions.

Key Responsibilities

Business partner for Accenture customers by providing outstanding customer support, including:

  • Support life safety efforts including badge access, audit reports, and general CCure administration.

  • Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives.

  • Identifying new ways to add value & proactively taking on new tasks to help the team to be more productive.

  • Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering set up and breakdown, welcome desk coverage, floor operations support, space utilization management or other location services.

  • Understand Accenture's collaboration/technology tools and support customer utilization of these tools.

  • Support the planning for and execution of all on-site meetings and events.

  • Make process improvement suggestions and implement changes as possible to ensure continued seamless office experience for customers, Accenture clients and meeting attendees alike.

  • Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the office.

  • Manage vendor relationships ensuring current NDA’s are on file.

  • Prepare, pulling & analyzing data reports including those around in office bookings and activities.

  • Have the ability to lift/move up to 40lbs.

A professional at this position level within Accenture has the following mindset:

  • Seeks to analyze and solve problems.

  • High level of professionalism with a good executive presence—demonstrated poise, calm under fire.

  • Is a proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability.

  • Receives moderate level of instruction on daily work tasks and detailed instructions on new assignments.

  • Understands that decisions impact own work and may impact the work of others.

  • Works as an individual contributor as a part of a team, with a focused scope of work.

  • Understands that the local services team including the EA team, the Office Services team along with the Local Technology Enablement team are one team focused on providing an engaging and comfortable customer experience.

  • High level of energy and love of work and business 

  • Strong communication (written and oral) and interpersonal skills

  • Strong organization, multi-tasking and time management skills including prioritization with ability to adapt to changing requirements

  • Analytical skills in reviewing and compiling data   

  • Technologically savvy and easily adapts to learning new tools 

  • Critical thinker and problem-solver; ability to work creatively and analytically in a problem-solving environment  

  • Discreet; Listens and articulates stakeholder interests and expectations, while providing real-time information exchange  

  • Continuous learner / improvement mindset with a desire to build a career

This role will be located at the Accenture Montreal corporate office at 5 Place Ville Marie.

Qualifications

Basic Qualifications:

  • Post-Secondary Education – college diploma or relevant certification 

  • Minimum 2 years of Customer Service progressively responsible administrative and coordination experience

  • Minimum 2 years of technical skills (MS Office Suite Intermediate level and demonstration of ability to learn new platforms/technologies)

  • French and English language proficiency

  • English is required for this position as this role will regularly interact with English-speaking stakeholders across Canada. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Preferred Qualifications:

  • Experience in a corporate environment, with a large company an asset

Other Requirements:

  • Punctuality

  • Occasional overtime

  • Flexibility in daily work hours

  • 5 Days a week in Office

  • Have the ability to bend, lift and move up to 40lbs.

  • 25-50% of the role will require walking and standing

Professional Skills:

  • Critical Thinking

  • Customer Interaction Handling

  • Issue Management

  • Stakeholder Management

  • Workplace Solutions

  • Demonstrated leadership in professional setting; either military or civilian

  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian

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