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French Speaking Customer Success Manager

Ontario - Toronto Job No. r00207326 Full-time - Hybrid

Job Description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to redefine their operating models.

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

Do you love working with customers to achieve their business outcomes? Would you love to build expertise around the leading, next generation cloud services?  With the aid of best-in-class sales processes, techniques, and technologies, you will be empowered to shape customer relationships for a strategic set of Microsoft's customers. These customers are adopting industry-leading products and services for their businesses, education systems or governments. You will serve as the central point of contact for the customer across engagements helping to drive Microsoft's existing cloud & enterprise consumption through developing and managing customer relationships.

French Speaking Customer Success Manger

Key Responsibilities:

  • Assist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities. 
  • Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation. 
  • Gain an in-depth understanding of partners’ business goals in their respective markets, offering educated insights to help them to succeed. 
  • Act as the dedicated subject matter expert, demonstrate knowledge of product portfolio for client utilization.  
  • Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts.
  • Engage with existing medium to large customers in onboarding or steady state, or transformational phases.
  • Work with end-users, operational, business, and financial decision makers to influence and drive consumption.

This is a hybrid role.

Qualifications

Basic Qualifications:
  • Minimum 2 years of experience in consultative selling, account management or other customer success/nurture engagement work with a track record of building deep relationships with senior IT execs in large or highly strategic accounts.
  • Bilingual in English and French at C1 level

Preferred Qualifications:

  • 2 years of experience with Microsoft cloud solutions
  • Has obtained the: MS 900 certification      
  • Customer success and/or account management experience with emphasis on technical pre and post sales architecture consulting
  • Strong problem-solving and troubleshooting capabilities
  • Familiarity with CRM systems and tracking tools
  • Customer-focused mindset with a commitment to providing exceptional service
  • Strong passion for customer transformation via AI
  • Ability to collaborate effectively with cross-functional teams and stakeholders
  • Excellent communication skills, both written and verbal, with the ability to convey complex technical information in a clear manner.
  • Bachelor's Degree

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