Accenture Niagara is growing!
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.
What sets us apart from other employers?
We offer a $19.23 per hour starting wage
$4 hourly language premium for handling bilingual (English and French) customer inquiries via email, webchat and/or calls!
We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 – 12 months after starting with Accenture.
Accenture has also been ranked a Canada Top Employer for 13 consecutive years.
What can you expect from us?
Competitive hourly rate ($19.23 base to start)
Language premiums of $4/hour for bilingual customer inquiries via email, webchat and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.
We offer permanent status with a comprehensive total rewards package (benefits, RRSP plan, and more!) after 6 to 12 months of strong performance
Full-time positions scheduled up to 44 hours per week. Typically shifts are not lowered below 35 hours per week unless on a voluntary basis.
Annual merit increases based on performance
Recognition for individual efforts
Spacious workstations with updated technology platforms and equipment
Supportive environment to assist with individual success
Opportunities for continued self-development with access to extension online courses
Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire
Extensive post-training coaching and support for up to 3 months
A sense of community! We pride ourselves on our inclusive, open, and engaging work environment
Opportunity to give back to the community supporting local causes and volunteer efforts.
NOC Code: 64409 (Teer Category 4)
Customer Service Delivery professionals includes the management of customer interactions to increase customer satisfaction and improve service quality.
The candidate is primarily responsible for providing Customer Care solutions according to the Service Level Agreements and the Company quality and quantitative standards, by ensuring that customer care needs are resolved in a timely fashion.
The role includes some or all of the following key responsibilities:
Sense of achievement providing excellent customer service in an inbound customer contact environment
Fulfilling work satisfying customer expectations in a way that also complies with best practices
Demonstrating empathy by listening attentively to customer concerns
Maintaining high customer satisfaction ratings and service level agreements
Build relationships with new and existing customers in onboarding, adopting and expanding their usage of products
Troubleshoot and route issues to appropriate teams for resolution.
Perform interactions of inbound and outbound activities to customers on new, renewal or expansion opportunities.