Job Description

We are Accenture — a global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others.  Demand for their offerings — and for ours — skyrocketed last year as the Covid-19 pandemic rolled on. Organizations had to grapple with the sudden dispersal of their workforces and supply chains.  


To meet that surging demand we consolidated our far-flung cloud-related skill sets into one highly-focused services group, named Accenture Cloud First. It started out last September with 70,000 cloud professionals, a number that’s growing rapidly. (Accenture’s total employee population exceeds 500,000.)  Accenture Cloud First is on a mission that has a $3 billion/three-year investment behind it.  


Learn more about ServiceNow at Accenture Here 


Accenture’s ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. 


The Work:  

  • Provide leadership oversight on critical ServiceNow programs at Fortune 500 clients 

  • Advise clients on strategic decisions that help deliver collective outcomes on their ticketing roadmap, the CMDB transformation and platform DevOps.  

  • Oversee the execution and architecture across (CMDB, ITSM, ITOM).  

  • Provide leadership oversight and guide additional programs at a Fortune 500 client that rely on the CMDB transformation and manage dependencies.  

  • Oversee KPI measurement, connect RAID log across all ServiceNow programs and lead steering reviews with VP community and CIO/ CTO.  

  • Coordinate and manage the relationship with the ServiceNow PS, Customer Success and Product Engineering leadership. 

  • Lead and manage the implementation project team 

  • Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress 

  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences 

  • Strong background working with Enterprise Software companies and/or Consulting companies 

  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems  


Racking up those air miles will have to wait, as weekly non-essential travel to client sites Monday through Thursday is currently suspended.  For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.    

Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts. 

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Here’s What You Need:  

  • Minimum 5 years knowledge and experience working with or implementing ServiceNow 

  • ServiceNow System Administrator Certification or in depth ServiceNow experience 

  • Experience with MS Project 

  • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills 

  • Project Management/Delivery experience or certification in project management 

  • Bachelor's degree or equivalent (minimum 12 years) work experience. If Associate’s Degree, must have minimum 6 years work experience 


Bonus Points If: 

  • PMP or CSM certification

  • Strong interpersonal skills, customer centric attitude 

  • Proven team player and team builder 

  • Strong organizational and analytical skills 

  • Familiarity with SaaS deployments and its supporting architecture 

  • A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management 

  •  ITIL V3 or V4 Foundations Certification preferred   


Professional Skill Requirements 

  • Proven ability to build, manage and foster a team-oriented environment  

  • Proven ability to work creatively and analytically in a problem-solving environment  

  • Desire to work in an information systems environment. 

  • Excellent communication (written and oral) and interpersonal skills.  

  • Excellent leadership and management skills.


Alberta - Calgary,British Columbia - Vancouver,Ontario - Ottawa,Ontario - Toronto,Quebec - Montreal

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email.

Other Employment Statements

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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