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Overview

Delivering world-class customer care requires a deep understanding of the customer service lifecycle, industry knowledge and business process excellence—and having the right people, with the right skills, to get the job done. Bring your commitment to excellence and passion for problem solving to Accenture, and be part of the largest and most diversified group of business operations specialists in the world.

We're Hiring

Accenture has several opportunities across Canada for people interested in customer care work. Our positions include front line call centre representatives, billing, collections, payments, field services and operations support, with the support and options to grow your career with a global leader.

We are currently hiring for the following locations. 

Burnaby (Edmonds), BC: Customer Service Representative

Vernon, BC: Customer Service Representative

Fredericton, NB: Flex-Time Customer Care Representative and Bilingual Customer Care Representative (French/English)

Niagara (Thorold), ON: Flex-Time Customer Care Representative and Bilingual Customer Care Representative (French/English)

Vancouver, BC: Customer Care Representatives
(new Contact Centre opening Spring 2016)

To learn more and apply, please visit our custom application portal for customer care.

APPLY NOW

Meet Our People

The best way to learn about customer care careers at Accenture, is to hear firsthand from our people. Meet some of them now.

Bill Ewer

Bill Ewer

Delivery Lead, Call Centre Operations

Learn more about Bill

Jordan Duncan

Jordan Duncan

Training Analyst

Learn more about Jordan

Shelly Milka

Shelly Milka

Service Delivery Operations Team Lead

Learn more about Shelly

Why Accenture

Bring your commitment to excellence and passion for problem solving to Accenture. Our customer care centres are friendly, fast-paced, professional environments that are conducive to ongoing learning and long-term career growth.

Once hired, we will provide you with a paid training program that allows you to work at the highest level of efficiency. We provide coaching based on sophisticated management systems and close supervision to ensure our people are customer-trained, not script-trained.

Working for Accenture also means being a part of a truly global team. You will be empowered to provide high-quality, long-term services for our international clients while working with the best people worldwide. Our talented call centre employees are not only the voice of our company, but also the heart of our culture. You can expect to receive the support and camaraderie of colleagues who are essential to our dynamic, fun work environment.

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and the way we deliver value provides an unparalleled opportunity to grow and advance. Apply today and make delivering innovative work part of your extraordinary career.

FAQ

Have questions about customer care careers at Accenture? Click the questions below to see answers to some of our most frequently asked questions.​​

> What is Accenture Utilities BPO Services?

> Is this a telemarketing job? Will I be calling and bothering people during their dinner?

> How much will I be paid?

> Is training paid? At what rate?

> Does the position come with benefits? When do they start?

> How are shifts determined?

    We operate a flexible shift schedule, shifts can change and rotate on a regular basis. If a change in shift is required, you will be provided with a minimum of three days’ notice. You are required to possess a great deal of flexibility and must be available to work the required hours. Based on business needs, there may also be a requirement to work during statutory holidays.

    In Niagara and Fredericton, shifts are scheduled from month to month based on skill set and business needs. We primarily hire for full-time hours and shifts are selected using an individual shift bid processes.

    For part-time casual positions in B.C., schedules are provided two weeks in advance.

> What about weekends and holidays?

> Can I work from home?

> Will I have to work overnight?

> Do you have any entry level part time positions?

> Is there a dress code?

> Is there room for advancement?

> Am I eligible for a bonus when I refer someone?

> How is my performance measured?

> How can I get involved in the community at work?