Accenture Bulgaria is looking for several people to join our Technical Support Team as L1 Engineers. We offer challenging work across different projects with main duties being:
- performing diagnostics and maintenance of E-commerce solutions
- debugging incorrect website behavior (content, configuration, or code related issues)
- configuring and troubleshooting backend applications.
You will also investigate and troubleshoot data feeds from 3rd parties in XML, WebService or SOAP format. Along with all that, you will be responsible for monitoring and reporting, and assume ownership of reported incidents, providing clear communication to internal and external stakeholders.
We will offer opportunities to perform deployments and smoke tests as well as to create and maintain knowledge base articles with known taks/issues. You will communicate with different channels via e-mail, phone and other support management applications and will liaise closely with internal teams (developers, business analysts, technical architects, testers) to reproduce and resolve issues.
Technology Stack Used & Required Knowledge:
- Web services
- Computer Networks
- SOAP, REST, JSON
- ITIL Knowledge
The Rest of the qualities, you know them:
- Fluent in English – verbally & written
- Flexibility in using different technologies/platforms
- Communication Skills
- Motivated and enthusiastic to discover and learn new technologies
- Travel ability (short/long term)
- Disciplined and “Team first approach” oriented
- Ability to shift gears quickly and cope with change
- Career Counselling
- Additional paid time off
- 40% home office per month
- Options to buy shares
- Luxury health & dental insurance
- Food vouchers
- Multisport cards
- Office massages
- Daily fruits
- Employee Assistance Program
The personal data you submit for the purposes of the recruitment process of Accenture Bulgaria EOOD, UIC: 203574970 (the “Company”, “we”, “us”) will be processed on the basis of the steps taken at your request to enter into an employment / civil contract with us and our legitimate interest to verify that you meet the requirements necessary for holding the respective position. You provide your personal data voluntarily and to the extent you deem necessary.
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