Job Description

Role Overview:

Accenture Bulgaria is looking for 4 people to join our Technical Support Team as L1 Engineers with stating date in April/May 2021. We offer challenging work across different projects with main duties being:

  • performing diagnostics and maintenance of E-commerce solutions
  • debugging incorrect website behavior (content, configuration, or code related issues)
  • configuring and troubleshooting backend applications.  

You will also investigate and troubleshoot data feeds from 3rd parties in XML, WebService or SOAP format. Along with all that, you will be responsible for monitoring and reporting, and assume ownership of reported incidents, providing clear communication to internal and external stakeholders.

We will offer opportunities to perform deployments and smoke tests as well as to create and maintain knowledge base articles with known taks/issues. You will communicate with different channels via e-mail, phone and other support management applications and will liaise closely with internal teams (developers, business analysts, technical architects, testers) to reproduce and resolve issues.  

Technology Stack Used & Required Knowledge:
 

  • Web services 
  • XML 
  • Computer Networks 
  • HTML
  • HTTP 
  • JavaScript 
  • SOAP, REST, JSON
  • ITIL Knowledge
  • ESB
Read more of the job description


Qualifications

The Rest of the qualities, you know them:

  • Fluent in English – verbally & written
  • Flexibility in using different technologies/platforms
  • Communication Skills
  • Motivated and enthusiastic to discover and learn new technologies
  • Travel ability (short/long term)
  • Disciplined and “Team first approach” oriented
  • Ability to shift gears quickly and cope with change

Benefits:

  • Certification
  • Career Counselling
  • Additional paid time off
  • 40% home office per month
  • Options to buy shares
  • Luxury health & dental insurance
  • Food vouchers
  • Multisport cards
  • Office massages
  • Daily fruits
  • Employee Assistance Program

The personal data you submit for the purposes of the recruitment process of Accenture Bulgaria EOOD, UIC: 203574970 (the “Company”, “we”, “us”) will be processed on the basis of the steps taken at your request to enter into an employment / civil contract with us and our legitimate interest to verify that you meet the requirements necessary for holding the respective position. You provide your personal data voluntarily and to the extent you deem necessary.

When you apply for a job position or internship with us, with the documents you send us, you disclose personal data about you (such as identification and contact details, education and previous employment history, recommendations, etc.). Recommendations from previous employers will be solicited only with your prior consent. 

We will store your data for a period of 6 months following the end of the recruitment processes and may contact you if we have other suitable positions for you within this term. 

The Company acts as an independent data controller and will process your data in compliance with the requirements of the applicable data protection laws and this notification. We will not transfer your data outside EU  

Data Subject Rights. As a data subject, you have the right to receive confirmation and / or detailed information, incl. a copy of the personal data we process about you (right of access). In addition, you may object to the collection and further processing of your personal data, as well as request that the data be corrected (updated) or deleted (when we do not have a valid legal basis to continue processing it). It is important to know that you can withdraw your consent for processing of your personal data at any time when this is the basis on which we process personal data.

If you believe that your data protection rights have been violated, you have the right to file a complaint to the Commission for Personal Data Protection: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd., tel. 02 / 91-53-518, e-mail: kzld@cpdp.bg.

If you would like to receive additional information or exercise your rights as a data subject, please contact us at careers-bg@accenture.com

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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