BPS: Reinventing BPO with Intelligent Operations

New ways to operate in the Middle East

In today’s digitally disrupted market, where traditional revenue sources are becoming more elusive, sustainable growth requires a new operating model one that's anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes.

An operating model that harnesses new and innovative technologies including artificial intelligence, distributed ledger technology and quantum computing to continually push the boundaries of today’s processes and business models.

Accenture Operations makes this possible through our human-machine operating platform – SynOps, which synthesizes the optimal blend of people, process, and technology to help clients rewire their organizations with a new, more connected operating model—one that creates hyper relevant customer experiences, heightens collaboration among both internal groups and external partners to drive successful and sustainable growth.

Applying tech-driven operational intelligence across an organization leads to greater profitability and efficiency.

Building the intelligent enterprise

While our research shows only one percent of Middle East organizations are future ready when compared to a global average of 7%, in the next three years, 36% of Middle East leaders expect their organization to reach future-ready status, which is ahead of the global average of 34%.


Building the intelligent enterprise

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BPO services

With more than 196,000 exceptional people in over 50 centers, we apply intelligence, innovation and deep industry experience, together with New IT and new skills to drive business value and growth. Learn more about our services.

Case studies

A leading manufacturer expects to save $93.8M by taking a fresh approach to its supply chain.

Global financial institution moves to digital procurement function to outmaneuver uncertainty and boost compliance.

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Awards & recognition

Top industry analysts recognize that our innovation-led approach to intelligent operations is helping clients reimagine business processes to transform their operations.

Meet our lead


Accenture joins the IDC Middle East CIO Summit 2021 to discuss how to fast-track you journey to "future-ready"

To unlock value, firms in the region need to tap into the power of holistic systems and technology to build seamless processing capabilities.

Jaguar Land Rover transforms marketing communications​

Accenture will join forces with Spark44, Jaguar Land Rover’s successful client-agency joint venture to create a new bespoke model.

Accenture acquires N3

Working with Accenture’s SynOps, the combined capabilities will aggregate millions of interaction points into insights to drive sales growth.