BPS: Reinventing BPO with Intelligent Operations

New ways to operate in the Middle East

In today’s digitally disrupted market, where traditional revenue sources are becoming more elusive, sustainable growth requires a new operating model one that's anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes.

An operating model that harnesses new and innovative technologies including artificial intelligence, distributed ledger technology and quantum computing to continually push the boundaries of today’s processes and business models.

Accenture Operations makes this possible through our human-machine operating platform – SynOps, which synthesizes the optimal blend of people, process, and technology to help clients rewire their organizations with a new, more connected operating model—one that creates hyper relevant customer experiences, heightens collaboration among both internal groups and external partners to drive successful and sustainable growth.

Fast-track to future-ready

Fast-track to future-ready

Applying tech-driven operational intelligence across an organization leads to greater profitability and efficiency.

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Building the intelligent enterprise

While our research shows only one percent of Middle East organizations are future ready when compared to a global average of 7%, in the next three years, 36% of Middle East leaders expect their organization to reach future-ready status, which is ahead of the global average of 34%.

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Building the intelligent enterprise

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BPO services

With more than 196,000 exceptional people in over 50 centers, we apply intelligence, innovation and deep industry experience, together with New IT and new skills to drive business value and growth. Learn more about our services.

Intelligent Finance Operations

Helping companies transform from transactional to strategic organizations through intelligent operations.

Sourcing and procurement

Data-driven insights to help optimize processes, increase efficiency and drive out more value.

Supply chain

Building agile, transparent supply chains to help businesses navigate market volatility with success.

Compliance as a service

Achieving compliance and managing risk to keep pace with regulatory and operational pressures.​

Sales & customer operations

Transforming sales, marketing and service operations to deliver sustainable breakthrough growth.

Marketing

Marketing Operations activates and optimizes best in class customer experiences to deliver breakthrough marketing-led growth.

Talent and HR

Reshaping the employee experience and improving retention with innovative workforce operating models.

Banking

Ensure business sustainability by transforming to an agile banking operating model.​

Insurance

Helping you harness the power of human + machine to establish resilient operations for your business.

Health

Helping payers, providers and government agencies drive growth, while improving patient outcomes.

Virtual tours

Take a 360° virtual tour through our Intelligent Operations Centers.

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What we think

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Case studies

European insurance network outpaces competition

European insurance network outpaces competition

A leading manufacturer expects to save $93.8M by taking a fresh approach to its supply chain.

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Bank uses intelligent procurement to cut risk

Bank uses intelligent procurement to cut risk

Global financial institution moves to digital procurement function to outmaneuver uncertainty and boost compliance.

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Awards & recognition

Top industry analysts recognize that our innovation-led approach to intelligent operations is helping clients reimagine business processes to transform their operations.

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Meet our lead

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Sumitha Das

Managing Director and Intelligent Operations Lead

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News

Accenture joins the IDC Middle East CIO Summit 2021 to discuss how to fast-track you journey to "future-ready"

To unlock value, firms in the region need to tap into the power of holistic systems and technology to build seamless processing capabilities.

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Jaguar Land Rover transforms marketing communications​

Accenture will join forces with Spark44, Jaguar Land Rover’s successful client-agency joint venture to create a new bespoke model.

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Accenture acquires N3

Working with Accenture’s SynOps, the combined capabilities will aggregate millions of interaction points into insights to drive sales growth.

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