Service
Traditional BPO is dead. Yet the need to reinvent business operations is more paramount than ever.
New ways to operate
In today’s digitally disrupted market, where traditional revenue sources are becoming more elusive, sustainable growth requires a new operating model one that's anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes.
An operating model that harnesses new and innovative technologies including artificial intelligence, distributed ledger technology and quantum computing to continually push the boundaries of today’s processes and business models.
Accenture Operations makes this possible through our human-machine operating engine – SynOps, which synthesizes the optimal blend of people, process, and technology to help clients rewire their organizations with a new, more connected operating model—one that creates hyper relevant customer experiences, heightens collaboration among both internal groups and external partners to drive successful and sustainable growth.
With more than 140,000 exceptional people in over 50 centers, we apply intelligence, innovation and deep industry experience, together with New IT and new skills to drive business value and growth. Learn more about our services.
How a 360-degree view of prospects and an integrated, data-driven approach powers success.
How Accenture SynOps is transforming source-to-pay for a global beauty leader.
A US bank sets up defenses against financial crimes, avoiding millions in potential penalties.
How to run effective business services during COVID-19.
How businesses can protect their employees and be relevant to their customers while safeguarding for the future.
Step inside our centers to see our people innovate to deliver outcomes using 360° virtual reality.
Top industry analysts recognize that our innovation-led approach to intelligent operations is helping clients reimagine business processes to transform their operations.
EVEREST GROUP PEAK MATRIX™ 2019
Insights from our Intelligent Operations Blog
How a North American retailer evolved its supply chain operations from business as usual to rapid response during the COVID-19 crisis.
The more sophisticated white-collar crime becomes, the more elaborate the regulations get. It makes complying fully with the law quite a challenge.
The acquisition expands Accenture’s B2B marketing capabilities and accelerates our ability to help clients activate and run the best customer experiences.
Accenture Invests in and Forms Strategic Alliance with TradeIX.
