Credit operations built for the digital economy

Digital technologies—analytics, intelligent automation, mobility, APIs, fintech, cloud and more—should be sweet sounds to retail and commercial credit institutions. Why? Applying such innovations enables traditional lenders to deliver hyper-relevant lending experiences: optimized data-driven insights, “phygital” interactions, online originations, real-time visibility into loan tracking, fast processing and no paper.

We help lenders do just that. Draw on advanced data analytics, workforce approaches, processing power and new technology to make the shift to smart, lean and secure digital credit operations. It creates the best blend of channels within streamlined, automated processes across the full credit value chain. Those bold enough to make the move benefit from well-informed lending decisions, speedier time to close, highly productive staff, distinct employee and customer experiences and growth. We can help you rebuild your credit operations to thrive in the digital economy—and beyond.

What distinguishes our credit capabilities?

Deep experience

Decades working with more than 100 major lenders globally

One stop for change

End-to-end services for credit operations transformation—from sales through servicing and default management

Business process services

Lowering operating costs through our back-office processing support

Technology

Deploying and maintaining the technology critical to modern credit operations

Mature onshore/offshore model

Driving higher quality, lower costs, greater process efficiencies and faster reaction to market and regulatory changes

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Our technology alliances

We extend our credit services through strong alliances with leading software providers, helping lenders best execute their business strategies and stay market-relevant.

What we think

See how banks can rotate to a future-ready operating model that elevates their operations maturity.

End-to-end origination outsourcing partners help banks make loans compliant and satisfy borrowers.

Delivering transformation that brings employees on the journey is critical to any change initiative.

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Case studies

We helped our client become a market leader with a mobile, real-time auto loans app to enhance the car-buying experience.

Our client became one of the first in Europe to implement a converged CRO-CFO structure and digitalize its credit offering.

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Our leaders

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