Research from Accenture and HfS reveals that the future belongs to organizations with intelligent operations: Those that harness diverse data driven by applied intelligence and human ingenuity to empower insight-led decision making, superior customer experiences and breakthrough business outcomes.

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Digital disruption, data explosion and consumerism

Key trends are forcing organizations to reinvent their business operations to combat threats, keep pace with customers’ ever-evolving expectations and ensure future viability.


Are concerned with disruption and competitive threats, especially from new digital-savvy entrants.


Estimate that 50% to 90% of their data is unstructured and largely inaccessible.


Say their back office is not keeping pace with requirements to support evolving customer expectations.

The five essentials of intelligent operations

Technology is not a silver bullet. To achieve a step change in business operations performance, organizations need to integrate business process expertise, technology transformation, and talent.

Innovative talent

50% ranked creativity and entrepreneurial spirit as the top workforce requirements today.

Data driven backbone

92% indicated predictive decisions based on real-time data are a key driver impacting business.

Applied intelligence

Nearly 90% believe automation, analytics and AI will help them achieve their business goals.

Leveraging the power of the cloud

More than 90% expect cloud-enabled capabilities such as plug-and-play digital services and enterprise-grade holistic security.

Smart partnership ecosystem

More than 90% said working with partners help them meet their business objectives.

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Make operations the intelligence engine for your business

Moving toward intelligent operations requires a fundamental shift in business process strategy and powerful new capabilities. Are you ready?

Five questions all organizations must successfully address to ensure their future viability:


Do you have the right talent to navigate the future?


Can you get to the right data to drive real transformation?


Are you deploying applied intelligence to gain insights and innovate faster?


Is your infrastructure agile and your operating model flexible enough to anticipate customer requirements?

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Adapt, transform or get left behind. Read our research to learn how intelligent operations provide the flexibility, agility and responsiveness.

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New research from Accenture and HfS reveals that the future belongs to organizations with intelligent operations

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In today’s increasingly disruptive and complex world, change comes quickly, often without warning and from unexpected places.

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