Digital disruption is occurring at every level in the banking industry. From new technology to new competition to heightened customer expectations, incumbent banks have become increasingly vulnerable.
Banks must now think in new and innovative ways, or risk becoming a mere back-office utility. Indeed, we estimate that, by 2020, different business models could impact up to 80 percent of existing banking revenues.
Accenture works with 84 percent of the top 50 banks in the world—as well as startups and fintechs—to address digital disruption and implement a digital transformation agenda that enables banks to be relevant at all times, with consistent and fulfilling customer experiences in both the digital and physical spaces.