CASE STUDY Syneos Health
Syneos Health accelerates therapies with real-time global insights
A unified digital foundation is helping clinical programs launch, adapt, and deliver faster worldwide.
3-MINUTE READ
In life sciences, speed isn’t a metric—it’s a matter of patient access. For Syneos Health®, a leading fully integrated biopharmaceutical solutions organization, operational pace shapes how quickly therapies can move from research to reality.
Syneos Health’s model brings together clinical, commercial and real-world insights to shorten time from research to market. As the organization scaled globally and expanded through acquisitions, that integration demanded clearer, faster coordination across regions and teams.
Finance, workforce, procurement, and project data lived across disconnected environments, requiring manual reconciliation to assemble a reliable view. When clinical programs must launch, ramp, and adapt quickly, leaders benefit from visibility that keeps pace with delivery.
Syneos Health delivered one of the industry’s most ambitious enterprise transformations, completing a global rollout in just 19 months.
The organization consolidated onto Oracle Cloud for finance and Workday for HR across more than 60 countries, replacing fragmented legacy systems. With this shift, teams can mobilize sooner, adjust capacity as programs evolve, and make faster, higher confidence decisions that keep work moving and programs on track.
The visibility to move forward with confidence
Syneos Health redesigned trial workflows, shifting from fragmented steps to integrated, real-time, decision-ready processes.
Building an AI-ready foundation where trust is non-negotiable
The new approach establishes a strong foundation for responsible automation and AI. In clinical and R&D environments, accuracy, explainability, auditability, and oversight are non-negotiable.
By standardizing data models and embedding controls into core processes, Syneos Health built trusted data that can support analytics and intelligent workflows across the R&D value chain—from protocol design and site selection to recruitment, audits, and regulatory submission—while keeping humans accountable for judgment and scientific rigor.
Syneos’ transformation is more than a systems change—it’s reshaping how teams work together.
A global operating model that accelerates access to therapies
With a new digital foundation in place, Syneos Health can operate more consistently worldwide—scaling with confidence, and making quicker decisions based on near real‑time insight.
The transformation delivered measurable results at scale, including a 99%+ data‑conversion success rate, a system footprint reduced by more than 90%, and 81% touchless processing of supplier invoices. This model supports more predictable, efficient clinical execution—helping therapies reach patients sooner.