Accenture partnered with Beyond Blue and Medibank to co-author a Federal Government proposal to fund a national solution for expanded and tailored digital mental health services in response to the pandemic.
In late March, the Commonwealth announced $10 million in funding for Beyond Blue to rapidly deploy and deliver a dedicated Coronavirus Mental Wellbeing Support Service, as part of its initial national investment in telehealth, mental health and family support. Accenture mobilized and collaborated across diverse stakeholders to guide the new service’s strategy and capability model, while our innovation experts structured a high level digital visual framework.
Launched in early April, the new Coronavirus Mental Wellbeing Support Service offers free mental health information, phone and web chat-based counseling and referrals to other organizations—24 hours a day, seven days a week. The service, which is being continuously updated over the six-month funding period, connects people to a variety of digital self-help information, tools and wellbeing advice, based on their need.
As Beyond Blue’s client-side delivery partner in this unique offering, Accenture was also responsible for the Service’s initial service strategy and performance reporting to the Government and other stakeholders.