Job Description

Role: Account Manager

Level: Manager

Location: United Arab Emirates

 

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture and make delivering innovative work part of your extraordinary career.

 

The Account Lead is responsible for ensuring that Accenture is delivering on its commitments via contracted work AND for bringing the best of Accenture to the client to solve real business problems while growing the account.

 

  • Be a Client Experience Lead, partnering with our clients to create and enable a joint strategic vision, bringing insights and innovation to ensure Accenture brings value to the client every day in delivering expected outcomes
  • Maintain strong relationships with client and Accenture stakeholders
  • Drive strategic, financial, and operational decisions
  • Act as a good steward for #beOperations by creating an environment that is innovative, creative, and supportive for your team members.

 

Detailed Description and Measures of Success

 

ACHIEVE CLIENT VLAUE

Responsibilities:

  • Immerse in the account direction, including involvement in account planning and understanding the relationship plan (power map)
  • Understand, document and continually manage client expectations, ensuring alignment with contracted work. Ensure Delivery Lead understands the client expectations and as they evolve, conduct regular discussions to ensure alignment
  • Integrate into and build strong relationships with the broader account leadership team
  • Understand the client’s context within the industry, digital disruption and competitive position
  • Understand the client's business priorities and bring Accenture assets and expertise to the client aligned with these priorities
  • Expand client relationships through a physical presence at the account and meaningful client interactions
  • Develop and manage a pipeline of opportunities (identify and pursue), negotiate new outcome based deals and ensure the client understands the continued value that Accenture brings to their business
  • Drive incremental revenue growth through expansion or renewals of work

Metrics:

  • Sales / GILC plan met/exceeded

 

DRIVE INNOVATION

Responsibilities:

  • Define a strategic roadmap consistent with account plan that describes the incremental value that will be brought to the account, including the innovation agenda
  • Collaborate internally with the team to determine the innovation agenda for the account and ensure innovation is a regular part of the client dialogue
  • Leverage/Build network (i.e. peers, innovation centers, etc) to understand compatible work being delivered to other clients and how these learnings/capabilities could be applied to their account. Expose client to latest innovation tools, capabilities & assets
  • Provide a scorecard around executing the innovation agenda that is discussed regularly with the client (i.e., ensure the client knows where Operations is doing great things)

Metrics:

  • Innovation scorecard in place

 

DELIVER OUTCOMES

Responsibilities:

  • Overall accountable for the Operations presence on the account, internally and with the client (effectively the CEO of the Operations work). Key focus on client expectation management, financial management, client satisfaction, referenceability, delivery management and risk management
  • Build the enabling account structure (supporting functions, delivery lead, etc.) and integration into internal and client governance
  • Ensure differentiated outcomes are delivered to the client, in alignment with expectations, solution and contract
  • Proactively manage risk for the portfolio of Operations business on the accountusing the risk methodology, including the QA program

Metrics:

  • Book to bill, revenue and CCI targets met/ exceeded (vs. ODE and Plan)
  • Risk mitigation plans in place
  • Satisfied client
  • Referenceable client
  • Successful external audits

 

DEVELOP TALENT

Responsibilities:

  • Develop Operations talent strategy on the account to support the broader account plan
  • Drive the succession plan and talent management for the account team, including employee engagement
  • Continually develop talent for self and team, including industry and offering expertise
  • Partner with the Delivery Lead on the delivery and management of the talent strategy and development plan
  • Maintain the right mix of talent (cross-Accenture) to achieve the client's and account's goals

Metrics:

  • Attrition within range
  • Action plans in place to manage employee engagement
  • Succession plans in place


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Qualifications

Minimum 8 years of experience

Experience as account manager

Bachelor's degree or equivalent

Ability to meet travel requirements, when applicable


Professional Skill Requirements 
Proven ability to build, manage and foster a team-oriented environment 
Proven ability to work creatively and analytically in a problem-solving environment 
Excellent communication (written and oral) and interpersonal skills 
Excellent leadership and management skills


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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