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Technical Service Manager - SAP Basis (all genders)

multiple locations +view all Job No. r00197268 Full-time

Job Description

POSITION DESCRIPTION

If you are an experienced Technical Service Manager and you are looking for new challenge in your career we invite you to join our Accenture team in Slovakia to work as part of a worldwide team of experts. Technical Service Manager is a critical role who acts as a trusted advisor in the safeguarding and optimization of customers. Technical Service Manager governs customer relationship management from a technical perspective to provide quality services and resolve technical complexities.​

WHAT YOU WILL DO

• Primary contact for the customer regarding technology discussions

• Escalation point for technical issues for the customer landscape

• Understand the customer business, goals and challenges to suggest solutions/innovations

• Advise customers on technical requirements, constraints, and support in all sorts of technical situations

• Identifies and positions services that deliver value to customer

• Work with internal ECS delivery units to derive the services requested by the customer.

INTERESTED?

Please send us your CV to veronika.conkova@accenture.com or feel free to ask any question related to job positions & career opportunities in Accenture 

#LI-EU

Qualifications

WHAT WE EXPECT

• Solid know how on SAP BASIS, HANA, and Infrastructure

• Understanding of private cloud environment & technologies (eg: hyperscalers, etc)

• Strong customer service focus

• Good analytical and solution-oriented thinking

• Excellent written, verbal communication and presentation skills

• Advanced English; advanced German is an advantage

• Should be able to own, lead and co-ordinate operational tasks, customer escalations, etc.

• Understanding on network and load balancers

• Able to articulate technical details to non-technical audience

WHAT WE OFFER

Accenture offers a competitive compensation package. As required by the Slovak law we state, that the legal monthly minimum gross base pay starting from 1800 € to 3000 € depending on your professional and personal qualifications in the required areas.

Recognition:
• Guaranteed paid overtime or overtime vacation
• German language bonus up to 400€ monthly/gross depending on language proficiency and level of seniority
• Flexible Benefit System - budget to be spent on services of your choice
• Competitive bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
• Loyalty rewards
Flexibility:
• Flexible working arrangements (time & place of work)
Future:
• Wide range of trainings and expert lectures
• Regular performance review and career growth possibilities
• Ongoing career guidance and mentoring (Global Mentoring Program, Lean In)
• Employee share purchase plan
Family & Health:
• 3 extra days off
• Sick leave salary compensation (up to 100%)
• Home-office equipment
• Family oriented benefits (Wedding, Parental and Baby days-off and bonuses)
• Employee assistance services (professional psychological, financial and legal help)
• Multisport card

Locations

Bratislava, Kosice

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