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Application/Cloud Support Specialist with German (all genders)

multiple locations +view all Job No. r00008848 Full-time

Job Description

If you are speaking German and English and you would like to build-up your IT skills, we invite you to join our team in Bratislava. Our daily job is focused primary on Incident and Change Management tasks regarding various enterprise software systems, such as SAP, Microsoft, Salesforce.com, Siebel and many more depends on project and our clients.

 

WHAT YOU WILL DO

  • Support the customers by analyzing technical issues including problems in application functionalities and participate in investigation and resolution of problems

  • Handle all incoming helpdesk calls from the Client business, being the prime contact for customer enquiries.

  • To answer incoming calls in the required time

  • Distribution and management of incidents to other support level groups

  • Resolution of simple and medium IT incidents

  • Providing IT services, user training and support to client´s employees

INTERESTED?

Please send us your CV to kristina.machalova@accenture.com or feel free to ask any question related to job positions & career opportunities in Accenture. 

Qualifications

WHAT WE EXPECT

  • German and English language on communicative level (B2 and above)

  • Technical experience in programming or System Administration 

  • Broad understanding of MS Office skills (Excel, Word, PowerPoint)

  • Understand customer requirements and translate them into a technical reality

  • Excellent communication, interpersonal and troubleshooting skills

 

WHAT WE OFFER?

Technical and soft-skills development:

  • Technical trainings and certifications

  • Trainings on presentational and communication skills

  • Language courses

  • Large network of experts throughout the world

  • Discount on buying Accenture shares

Recognition:

  • Guaranteed paid overtime or overtime vacation

  • German language bonus up to 200 monthly/gross depending on language proficiency and level of seniority

  • Flexible Benefit System - budget to be spent on services of your choice

  • Competitive bonus structure

  • Refer-a-Friend – get a bonus in the employee referral program

  • Loyalty rewards

Flexibility:

  • Flexible working arrangements (time & place of work)

Future:

  • Wide range of trainings and expert lectures

  • Regular performance review and career growth possibilities

  • Ongoing career guidance and mentoring (Global Mentoring Program, Lean In)

  • Employee share purchase plan

Family & Health:

  • 3 extra days off

  • Sick leave salary compensation (up to 100%)

  • Home-office equipment

  • Family oriented benefits (Wedding, Parental and Baby days-off and bonuses)

  • Employee assistance services (professional psychological, financial and legal help)

  • Multisport card

Salary:

Accenture offers a competitive compensation package. As required by the Slovak law we state, that the legal monthly minimum gross base pay starting from 1 500 € depending on your professional and personal qualifications in the required areas.

#LI-EU

Locations

Bratislava, Kosice

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