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Transaction Processing Agent with German language (part-time for students)

Job Location: Bratislava

Regional Description: Slovakia

Job Number: 00668268

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- Job description

POSITION DESCRIPTION

The employee/agent is responsible for understanding the agreed process in which the transactions are handled utilizing the balance between the quality and speed of provided service.

WHAT WILL YOU DO
  • Verify transaction quality and correct buying channel, align with end users on missing details by using phone / client tool
  • Create and maintain partnerships between Accenture, customers and suppliers
  • Provide timely, accurate and relevant service related information in order for the client to be delighted
  • Solve problems largely by precedent with referral to detailed instructions/procedures
  • Ensure the continuous improvement of business outcomes utilizing best practices available and innovative environment
  • Gain full scale knowledge and thus be able recommend the most appropriate solution for the customer and answer client’s inquiries
WHAT WE EXPECT

• University student
• German language - Upper-Intermediate (B2)
• English language - Upper-Intermediate (B2)
• Excellent communication skills
• Proven ability to work on own initiative
• Innovative thinking to deliver and improve service for the client
• Ability to build and maintain relationships with key clients
• Strengthen collegiality and coherence among team members and colleagues

WHAT WE OFFER

Salary
Accenture offers a competitive compensation package. As required by the Slovak law we hereby state, that the minimum base gross pay starts from 4,50 € per hour.

Recognition:
• Lunch card
• Refer-a-Friend – get a bonus in the employee referral program
• Discounts for Accenture employees
Future:
• Regular performance achievement
• Ongoing career guidance and mentoring

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