Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Job description:


Function as part of IHiS NGEMR Production Team, performing the similar roles and responsibilities with the similar work condition, such as:

  • Provide on-going system support and maintenance including 24x7 standby support based on duty roster.

  • Respond in a timely manner to system issues and requests.

  • Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.

  • Handle and deliver Production Change Request (PCR) on need basis.

  • Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs.

  • Perform and support regular / periodic system patch, maintenance and verification.

  • Perform and support the planned system upgrade work, cutover to production and post cutover support and stabilization.

  • Perform and support the work required to comply with audit and security requirements.

  • Require to follow IHiS and NGEMR policies, governance and Standard Operating Procedure (SOP).

  • Require to engage users, other IHiS teams, MOH, vendors and/or any other relevant parties.

  • Require to work after normal IHiS business or office hours based on need basis.  For example, during system patch, maintenance, cutover and verification or when there are high severity or critical system issues.  This include providing NGEMR production support or standby due to other systems issues or requests.

  • Require to work on-site base on need basis, following the site guidelines and processes.  For example, a production issue may require the analyst to visit the registration counter at one of the Polyclinic.


Job Requirements:

  • Resource must have SQL skillset and should have techno-functional background.

  • Able to work directly with the client, gathering requirements to align technology with business strategy and goals.

  • Resource must be keen to go through EPIC training as this role requires EPIC certification.

  • Candidates with experience in healthcare (ideally an equivalent EMR system) are preferred.

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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