Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

The Team Lead in DevOps will manage a team of 15 people who are responsible for checking Compliance of apps and adherence to our Client policies. Understanding of apps behaviour is desirable as well as being familiar with social media. Team Management and Leadership experience is a must.
 

Responsibilities

  • Performance management career counselling, coaching, performance development, 1-1s, mentoring

  • Daily supervision of the assigned team ensuring the highest possible standard of quality and delivery

  • Review and track daily all production and quality metrics, staffing, timesheets, allocation and distribution of tasks and workload across all team

  • Have an in depth knowledge of the supported workflows and support team to meet and exceeds Client s SLAs and KPIs

  • Working within multiple teams across both Accenture and Client teams to execute project deliverables

  • Identify gaps in the process, promote culture of continuous improvement across the teams and ensuring monthly submission internal and to Client of new ideas and insights

  • Drive and manage global initiatives

  • Prepare Business Reviews and present them to Client

  • Handle escalations and follow up with Client

  • Need to maintain flexibility regarding requests and actions assigned to meet the needs of the Client

  • Ensure all reports are delivered accurately and timely

  • Promote internal career development for direct reports

  • Communicate and celebrate success and achievements

  • Ensuring compliance of Accenture Policies and Procedures, enforcing Accenture core values with direct reports and project

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Qualifications

  • Understanding of apps behavior is desirable as well as being familiar with Social Media.
  • Team Management and Leadership experience is a must 2 years minimum desirable
  • High Attention to detail
  • Motivated and able to take continuous initiatives
  • Self-starter, can easily adapt to change new functionality, changing policies
  • Excellent problem solving abilities
  • Familiar with Excel and PowerPoint and able to learn quickly
  • Well-developed analytical skills and ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner
  • Ability to identify the root causes of issues by analyzing patterns and trends through data analysis
  • Strong interpersonal and communication skills
  • Ability to prioritize and effectively manage time in a fast paced work environment
  • Ability to establish and maintain key relationships with stakeholders in multiple geographies across both Accenture and the Client s Organisation
  • Consultative work style to lead client work
  • Articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner
  • Strong interpersonal skills
  • Self motivating, adaptable and able to inspire and motivate others
  • An ability to identify the root causes of issues by analyzing patterns and trends through data analysis
  • Ability to build action plans through problem solving skills to improve performance
  • Excellent organizational time management abilities

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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