Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Job Description

The mission of Global Marketing Solutions Partnerships is to accelerate end client success through enabling ecosystems, partnerships, and technology solutions. The team manages a diverse ecosystem of companies that provides technology, data, tools, and services that maximize the performance of Facebook marketing for shared clients. The ecosystem includes hundreds of partners, spans 55 countries, and ranges from startups to top global companies.

The Marketing Partner Support Agent provides support for Facebook and Instagram’s most important marketing partners. This role providers technical support (triaging/tagging all technical requests received from FB Marketing Partners) for partners from around the world, as well as escalating specialized support needs to the expert. This person is also responsible to provide product and basic tool support to improve customer experience and drive higher spend and performance.

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Qualifications

Basic Qualifications

  • BA/BS

  • 2+ years of customer service experience

  • Fluency in Excel: must know pivot tables, charts, graphs, etc.

  • Fluency in SQL: must know how queries work, understand structure of data tables

  • Problem-solving, critical thinking, and analytical skills

  • Ability to be flexible, multitask and learn in a fast-paced environment

  • Self-driven nature with strong attention to detail and follow-through

  • Professional customer service skills: solutions mindset, helping nature, passion for customer experience

  • Excellent communication and presentation skills (written and verbal)

  • Fluency in English

Preferred Qualifications

  • BA/BS - computer science, math, physics, applied economics, statistics or other technical field preferred

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

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Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

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Learn more about Accenture

Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

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