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Service Management Analyst

Job Location: Singapore

Regional Description: Singapore

Job Number: 00660101


- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.


People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.


The Service Management Analyst is responsible for supporting the service management functions and delivering Information Technology Infrastructure Library (ITIL) service operations processes of problem, change, configuration, incident, and release management.

Job Responsibilities:

  • Specializing in the delivery of one of the processes or providing management and coordination across multiple processes
  • Ensuring client satisfaction and managing risk to services including Change Management, Release Management, Problem Management, Incident Management or Major Incident Management, and Configuration Management
  • Identifying, logging, monitoring and escalating issues or outages, and ensuring timely assignment to meet Service Level Agreement (SLA)
  • Preventing the occurrence of incidents or problems via the identification, and investigation of client Service Management issues
  • Delivering appropriate and effective communications to different stakeholders including third party vendor on issue escalation and resolution at all stages

Skills and Qualifications:

  • Minimum Degree or equivalent
  • At least 1 year of relevant experience in Service Management or ITIL processes
  • Certification in ITIL V2 or V3 Foundations will be an advantage
  • Ability to manage multiple priorities and work independently to achieve team goals
  • Ability to direct and manage Service Level Agreement (SLA) oversight, adherence, and reporting

All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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