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Solution Architecture Manager

Job Location: Singapore

Regional Description: Singapore

Job Number: 00498277


- Job description

Join Accenture and help transform top organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career. 

Accenture Operations delivers continuous, rapid fire innovation and new business capabilities that meet —and redefine—the needs of the digital era. You’ll help our clients—including 94 of the Fortune 100 and governments around the world—transform their technology infrastructures using resources that range from cloud, data centers and workplace to networks, security and managed services.


People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.


Key Responsibilities:

  • Develop solutions based on client requirements
  • Understand and translate buyer requirements into a standard solution offering deal approach, solution plan, proposal and cost estimate leveraging standard process methods, deliverables and the right collection of offerings
  • Collaborate with the Service Architects (Product Directors) to plan and architect the overall delivery architecture and capabilities to support the service offerings
  • Sponsor/lead initiatives to deploy new architecture and capabilities across the teams required for service offerings
  • Interact with the delivery organization/s to ensure effective transition, shape services, collaborate on clear solution assumptions, determine appropriate service delivery locations and related cost to deliver 
  • Ensure that delivery architecture is implemented according to policies/standards and solution is benchmarked externally 

    Basic Qualifications:

    • Experience in managing end-to-end service delivery of large scale infrastructure managed services
    • Experience in leading service delivery of Level 2 infrastructure managed services. This includes systems health monitoring, event management, preventive maintenance, backup management, patch management, configuration changes.
    • Experience in leading service delivery of Level 1 servicedesk, Servicedesk tasks include ticket logging, ticket prioritization, ticket analysis and resolution (which can mean applying a documented solution), ticket escalation
    • Infrastructure (Server, Storage and Database) discovery, design, build and migration experience.
    • Technical/Team leadership experience
    • Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems 

    Professional Skills Requirements:

    • Excellent communication skills (both written and oral).
    • Strong interpersonal skills.
    • Ability to be flexible and work analytically in a problem solving environment.
    • Acts independently to determine methods and procedures on new assignments
    • Attention to detail.
    • Strong organizational & multi-tasking skills.
    • Strong analytical skills and thought processes.

    Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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