Collections Opportunities with Czech or Slovak
Job location: Bucharest & Brasov, hybrid | Other locations across Romania, remote | Monday-Friday, 09:00-18:00
Role summary
Join our Order to Cash team and support mid-stage collections activities.
You will engage directly with customers to follow up on outstanding payments, understand payment challenges, and identify suitable payment solutions.
Your mission
- Manage mid-stage collections activities across B2B and B2C customer accounts.
- Conduct outbound calls to follow up on outstanding payments and support the collection process.
- Understand customers' payment challenges and negociate suitable payment arrangements.
- Resolve payment- related queries and guide customers to the appropriate support channel when their situation requires additional assistance.
#LI-EU
Required Qualifications
- Advanced level of Czech or Slovak ( B2-C1)
- Advanced level of English (B2-C1)
- Minimum high school diploma.
- At least 1–2 years of experience in collections or customer support, with a strong focus on front-office activities.
- Excellent communication and negociation skills with a customer-oriented approach.
- Problem solving skills, adaptability, and a results-focused mindset.
Preferred Qualifications
- Bachelor's degree.
- Advanced Excel skills.
Employee Benefits – Be well, work well, live well
- Private medical and dental coverage through Regina Maria.
- Flexible benefits package via Benefit Online, including vouchers, transportation, wellness, and cultural activities.
- 23 vacation days, with additional days awarded through our loyalty program.
- Additional private pension plan starting from the second month of employment.
- Access to extensive learning, training, and career development opportunities.
- Well-being support, including psychological counseling and premium wellness apps.
- Life insurance coverage for you and your loved ones.
- Flexible working hours, depending on project requirements.
Discover the full range of Accenture benefits here: Employee Benefits at Accenture
Bucharest
Brasov
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