Customer Contact Officer with Greek (start date January 2027)
Job location: Bucharest | Work from office during the first year of activity | Monday to Friday, 09:00–18:00 | Role scheduled to start in January 2027
Role summary:
Provide voice-based support to customers, resolve requests and incidents, and ensure each interaction is accurately documented and managed according to established procedures.
Your mission:
- Receive, document, and assess customer requests, issues, and incidents.
- Provide inbound and outbound voice support, following established troubleshooting and resolution procedures.
- Escalate incidents appropriately and notify the responsible teams when further support is required.
- Maintain accurate information in order entry, incident management, knowledge management, and customer information systems.
- Build knowledge of customer needs, service-level agreements, products, and procedures to support customer satisfaction and team performance.
Required Qualifications:
- Greek and English – B2 level.
- High school diploma or bachelor’s degree.
- Communication, customer orientation, and analytical skills.
- Motivation and ability to learn and apply feedback.
Preferred Qualifications:
- 1–3 years of experience in customer service.
- Negotiation skills.
Employee Benefits – Be well, work well, live well
- Private medical and dental coverage through Regina Maria.
- Flexible benefits package via Benefit Online, including vouchers, transportation, wellness, and cultural activities.
- 23 vacation days, with additional days awarded through our loyalty program.
- Additional private pension plan starting from the second month of employment.
- Access to extensive learning, training, and career development opportunities.
- Well-being support, including psychological counseling and premium wellness apps.
- Life insurance coverage for you and your loved ones.
- Flexible working hours, depending on project requirements.
Discover the full range of Accenture benefits here: https://www.accenture.com/ro-en/careers/local/benefits
Bucharest
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