Early Collections & Contact Center Team Leader with German
Job location:
Location: Romania (national hiring) | Work model: Remote, with a hybrid option for employees based in Bucharest, Brasov, or Iasi | Working hours: 09:00–18:00
Role summary:
Lead Contact Center and Early Collections activities within banking operations, combining day-to-day operational delivery with team coordination. Support high-quality customer service, collections performance, quality compliance, and effective people leadership.
Your mission:
- Coordinate daily Contact Center and Early Collections activities, including inbound and outbound customer interactions.
- Support customer inquiries, complaints, payment arrangements, delinquency management, and account resolution.
- Lead, coach, and support team members while managing workloads, performance, and operational priorities.
- Monitor service, productivity, quality, and compliance standards, including Quality Control reviews.
- Manage complex customer cases and escalations and collaborate with internal and external stakeholders.
Required Qualifications:
- German & English - B2-C1.
- Minimum high school diploma.
- 3-5 years of relevant experience in Contact Center Operations, Early Collections, Customer Service, Finance, or Receivables Management.
- Experience in Early Collections, including payment follow-up, delinquency management, or account resolution.
- Experience coordinating teams and supporting people management activities.
- Experience performing Quality Control (QC) or quality assurance reviews.
Preferred Qualifications:
- French and/or Italian language skills.
- Experience in banking, financial services, BPO, managed services, or shared services environments.
- Knowledge of collections strategies and customer experience management.
- Experience supporting operational excellence or continuous improvement initiatives.
- Experience in multilingual customer service or collections operations.
Employee Benefits – Be well, work well, live well
- Private medical and dental coverage through Regina Maria.
- Flexible benefits package via Benefit Online, including vouchers, transportation, wellness, and cultural activities.
- 23 vacation days, with additional days awarded through our loyalty program.
- Additional private pension plan starting from the second month of employment.
- Access to extensive learning, training, and career development opportunities.
- Well-being support, including psychological counseling and premium wellness apps.
- Life insurance coverage for you and your loved ones.
- Flexible working hours, depending on project requirements.
Discover the full range of Accenture benefits here: Employee Benefits at Accenture
Bucharest
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