Business Architect
About the Program
The Intelligent Operations FS Program, is a multi-year banking modernization program delivering a complex systems integration solution. Active workstreams span Know your Customer “KYC”, Estates, Core Efficiency Package “CEP”, Foundations, RPA/BOTs, and reporting. Delivery combines onshore client-facing execution with an offshore factory model across ServiceNow, Blue Prism, SiSense platforms and others depending on the client.
Role Purpose
The BA/Architect Lead bridges business and technology at the heart of the Intelligent Operations FS delivery. The role owns business & functional requirements end-to-end — from client elicitation through to UAT sign-off — and provides the architectural grounding to translate complex banking operations into implementable designs. The role carries weight in client-facing governance, offshore factory alignment, and quality gate enforcement.
Key Responsibilities
- Lead business requirements gathering and BRD authoring across assigned workstreams (KYC, Estates, CEP), working directly with client functional and operational stakeholders
- Define and own functional labels and process-to-solution traceability; produce functional design specifications to the standard required for AI-assisted development (Claude-supported client WoW)
- Hold and enforce BA scope boundaries — business & functional requirements and UAT sign-off; coordinate with technical architects on To-Be design
- Run structured workshops and discovery sessions in English with client business stakeholders; if fluent in French and/or Dutch, will be required to translate outputs into English-language delivery artefacts
- Participate in stage-gate reviews, CAB governance, and quality checkpoints; provide functional sign-off at each gate before build proceeds
- Identify scope gaps, assumption risks, and dependency conflicts early; escalate with appropriate documentation to Delivery Lead and PMO
- Support test strategy and UAT execution — reviewing test cases against functional specs, coordinating client SME involvement, and signing off on test outcomes
- Contribute to program-level architecture decisions where functional and technical concerns intersect — integration data flows, platform constraints, and cross-workstream consistency
Preferred Experience
- ServiceNow platform familiarity — particularly FSO, CSM, or workflow-based implementations in a banking context
- Exposure to regulatory-driven workstreams (KYC/AML, GDPR, MiFID) within Belgian or broader EU banking environments
- Experience with AI-assisted delivery models — using tools to accelerate requirements, design, or test generation with human sign-off gates
- Architecture certification (TOGAF, ArchiMate) or equivalent applied experience
- Fluent in French and/or Dutch (written and spoken) is a plus
- undefined
Profile
- Operates with authority through influence, not position — able to hold functional boundaries under commercial pressure
- Comfortable in ambiguity; brings structure to complex, multi-stakeholder scope definition exercises
- Detail-oriented without losing sight of delivery momentum — knows when a requirement needs more analysis and when it needs a decision
- Politically astute — can read room dynamics between client-side and SI-side teams and adapt communication accordingly
- Plain communicator; produces concise, fact-led artefacts suited to exec and working-level audiences alike
Location and Terms
- Travel: 25-30% maybe required to program locations for stakeholder workshops, governance, milestone events, and client relationship management
- Collaboration with offshore teams (e.g. India) and vendors across time zones — flexibility required
Bucharest
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