Digital Advertising Analyst with English
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting, procurement and supply chain, and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics, and digital technologies, helping clients to improve their productivity, customer experience and performance.
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
Digital Advertising Analyst:
We are looking for highly motivated individuals to join our Ads Operations team. Candidates are expected to have some experience with digital advertising and will be supporting in-flight and post-campaign reporting needs for advertisers and sellers. They must possess strong communications skills, a consultant mindset focused on solutions and be comfortable working with both advertisers and sellers independently.
What you will do:
- Provide excellent email and video call support (that will be recorded for quality purposes) to advertisers, agencies, and sellers on Ads product suite with clear and timely communication, quality deliverables, and innovative solutions
- Build relationship with the client’s sales team to strengthen long-term cooperation
- Perform proactive and reactive analysis of campaign delivery to increase performance and drive revenue, identifying problem areas that might impact campaign pacing that might require follow-ups with partners
- Diagnose and troubleshoot technical issues that prevent customers from succeeding on our ad platforms
- Be an expert on digital ad ecosystems; use data to troubleshoot campaign delivery, reporting, ad performance, and respond to campaign optimization queries
- Audit campaign details such as clients' campaign goals, budgets, flight dates and any other information necessary to correctly complete client reports
- Maintain established QA scores on responses and adhere to operational KPIs
Knowledge, Skills & Abilities:
- Minimum 1 year of experience working in Zendesk, Salesforce or similar CRM tools
- Comfortable leveraging multiple tools to debug and troubleshoot
- Excellent written, verbal, and presentation skills with strong interpersonal skills
- Strong attention to detail and organizational skills and track record of working towards established KPIs
- Customer-centric approach with a strong sense of empathy for customer issues and needs
What we expect:
- Bachelor’s degree or relevant experience in Marketing, Advertising, STEM, or related field
- Minimum 1 year of experience in digital advertising, ad operations, technology, or a similar field
- C1 level of English proficiency
- Solid understanding of programmatic ad buying and auction marketplace dynamics
- Experience in ad trafficking, ad support and experience performing quality assurance checks and debugging issues with active campaigns
- Strong analytical and problem-solving skills, including the ability to proactively solve difficult challenges, find creative solutions, and change direction quickly based on observations across data sets leveraging Excel or Google Sheets
- Digital media industry knowledge and a desire to learn more about the industry
- Readiness to work in fast-paced environment with a dynamic scope that evolves with time
- Ability to work in a hybrid mode, in rotational shifts (9am-5pm, 3pm-11pm)
- Readiness to work in a 7-day workweek, including public holidays
What can we offer:
- Using foreign language and new technology solutions daily, cooperating with various global Clients
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
- Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
- Full work comfort – private medical care, life insurance, access to Benefit platform, bonuses for referring new employees
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Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
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