Customer Advocate Manager
"Can someone with zero background in programming become a leading automation specialist? Michelle tells you her remarkable story."
Can someone with a background in economics become a leading automation specialist?
Well, this is not your typical career story--but it’s a remarkable one.
Michelle joined Accenture 11 years ago as a Data Analyst – a common fit for an economics major with a brief experience as administrative staff. Working with real-time analysis, she realized that automation quickly improves the reporting process.
"I didn't have the technical background, so I took the Accenture online courses on everything related to basic macro coding and programming languages," Michelle recalls. Then she learned how to use VBA programming to build an application that connects with the client's system and automatically pulls the report--a solution that reduced processing time by 20%.
With that first win under her belt, Michelle harnessed new skills and grew within the Health Administrative Operations business unit. She pioneered several automation tools and gained the trust of executives and clients abroad, allowing her to innovate her way through various stages in her career – as an Automation Lead, Business Advisor and now as Customer Advocate Manager.
Through Accenture tools, software and work-based learning, Michelle has become an expert in automation, architecture design, program & project management, and data analytics.
Those reskilling opportunities have taken her on an unexpected but exciting career journey – including traveling to the US to identify more automation prospects and get her hands on Cloud and Artificial Intelligence technologies to keep innovating.
In her current role, Michelle combines her knowledge as a business consultant and her experience with innovative technologies by using data-driven insights to identify business challenges and opportunities that directly impact the customer experience. Plus, she stays committed to learning new skills continuously.
"Accenture helped me climb the ladder. As an Economics major, I dreamed of a consultancy role, but my journey brought me to another place. It was my intentional upskilling and the help of my mentors that got me here," she revealed.
Always looking to transform the way things are done, Michelle has become an advocate for cutting-edge technologies, such as Big Data Lake, Data Science and SynOps. And also for new joiners to get acquainted with automation from the get-go. “Their future starts at day one,” she declared.
Discover how your skills, talent and ingenuity can create value in all directions.