Melissa Galura

After graduating with an Electronics and Communication Engineering degree from the Bulacan State University, Melissa Galura was well-positioned for success in a market where mobile phones and wireless networks were booming. She spent nine years with the manufacturing industry before joining Accenture in 2015.

In a span of four years, Melissa moved up in her career from specialist to managerial positions. And it’s no surprise given her innovation mindset and agility in adapting to change. Now, as a Business Transformation Advisory Manager, she is helping our clients in network services improve their business outcomes, increase revenue and lower costs. “My background helps me understand the technical terminologies and processes in the industry.”

Here, Melissa is able to build her skillset further. “Accenture also offers a variety of certification programs that will help you execute your job well.” She took advantage of Lean Sigma Black Belt training and project management certification, plus initiatives to develop her leadership and storytelling skills.

Besides building business skills, she is able to explore in-demand technologies that will benefit her career and clients. From learning cloud, data analytics, AI and blockchain, she is pursuing her ITIL V4 certification and targeting data science courses next.

“Where digital technology plays a major role for customers, it is important to understand the end-to-end journey of their experience.” Using the Lean Sigma framework, Melissa and her team works with clients to understand the business and find opportunities to improve this experience and attendant costs. This includes networking and learning from new teams in different areas. “Business transformation is more of collaboration and co-innovation.”

Along with the training, Melissa found support in Accenture leaders, her supervisor, her colleagues and benefits that promote an inclusive work environment. “I’ve worked with so many intelligent and passionate people at Accenture across the globe. Accenture provides open communication channels where everyone is free to collaborate and share their thoughts and ideas.”

Then the team leverages technology and data they’ve learned to match their clients’ needs. Automation, applied intelligence like virtual assistants, chatbots and intelligent prediction are some of the ways they enable businesses to embrace change.

With these advanced tools and the expertise of people like Melissa, one of our biggest telecommunications accounts is projected to raise productivity significantly and unlock additional revenue over the next five years. That is Intelligent Operations and our purpose at work—combining technology and human ingenuity to deliver 360-degree value.