Salesforce Agentforce Consultants
About the Role
We are building a pipeline of talented Salesforce Agentforce Consultants and Service Designers to support upcoming opportunities across our Salesforce and AI transformation programs.
This role sits at the intersection of AI, customer experience, and Salesforce delivery, focusing on designing and implementing intelligent, scalable, and user-centric solutions using Salesforce Agentforce.
What You’ll Do
- Design and deliver AI-powered Agentforce solutions and user journeys
- Work with stakeholders to gather requirements and translate them into solutions
- Lead journey mapping and process design workshops
- Design AI workflows, prompts, and conversational experiences
- Create documentation (process maps, user stories, HLDs)
- Collaborate with product owners, developers, and AI teams
- Support testing/UAT and solution optimization
- Build strong client relationships and support project delivery
What We’re Looking For
- Experience with Salesforce platforms (Service Cloud, Experience Cloud, Data Cloud, etc.)
- Strong stakeholder management and communication skills
- Experience in solution design, business analysis, or consulting
- Ability to translate business needs into technical solutions
- Understanding or exposure to AI / GenAI / LLM concepts
Nice to Have
- Experience with Agentforce, conversational design, or AI assistants
- Financial Services industry experience
- Knowledge of integrations (MuleSoft, ETL tools)
- Experience with SQL, JavaScript, or HTML
- Salesforce certifications
#LI-GM
Auckland
Wellington
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.