Workplace Global Enablement Services Analyst
Job Summary:
Champions Workplace Health & Safety and Environment using ISO45001 and ISO14001 standard or its equivalent. Provides end-to-end compliance services. Partners with teams around the world to ensure process/policy compliance and efficiency, audit readiness, and data and reports accuracy.
Responsibilities:
- Plan, organize, lead, and control processes, people, and tools to enhance Accenture’s Heath, Safety and Environment practices.
- Support the internal audit and operational assurance activities for ISO 45001 and 14001.
- Monitor service levels, ensure SLA compliance, report performance, and investigate unusual results.
- Generate reports, analyze data, and present actionable recommendations to stakeholders for decision-making.
- Maintain positive relationships with global clients and partners, resolving short-term issues and planning long-term solutions.
- Develop and train team members to enhance skills and foster engagement.
- Advise stakeholders on service improvements, cost reduction, and risk mitigation using techniques such as data storytelling and analytical tools.
- Participate in process improvement stages from conceptualization to continuous implementation.
- Comply with Accenture Operations Excellence (OPEX) processes and guidelines.
- Identify improvement opportunities and coordinate the creation of training materials and sessions.
- Respond to real-time/ad hoc reporting requirements and participate in quality assurance activities.
- Prepare and document statistical reports and MIS for management analysis, ensuring accessibility.
- Lead or participate in monthly service performance review calls with service management teams and stakeholders.
- Escalate issues related to processes, staffing, and policies, collaborating on solutions.
Educational Requirement:
Must have:
- Minimum Bachelor’s Degree or relevant business experience
Skills and Work Experience
Must Have:
For internal and external
- At least 1 year working experience in ISO 45001 and/or ISO 14001 framework or structure.
- At least 1 year Project Management experience.
- 3 experience in years customer service, shared service, business processing experience or workforce management or related domains.
- Possess excellent communication skills, both written and verbal.
- Convincing/negotiation skills.
- Intermediate to Advance MS Excel skills
Mandaluyong City
Bengaluru
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