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HR Employee Relations and Policies Specialist

Mandaluyong City Job No. r00205938 Full-time

Job Description

Deliver all employee and labor relations related activities within a Market Unit. Serve as subject matter expert for labor law, company policy/procedure knowledge to employees, managers and people representatives. Review and revise policies according to business needs and employment legislation.

Complexity (Degree of difficulty of an assignment or the level of problem-solving assessment and resolution required, as measured by degree of problem-solving, strategic vs. routine focus, and stakeholder interactions (e.g. – Executives, Supervisor, etc.)):
•Requires analysis and solving of moderately complex problems. May create new solutions, leveraging and, where needed, adapting existing methods and procedures.
•Requires understanding of the strategic direction set by senior management as it relates to team goals.
•Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.

Authority (Power to influence or complete assignments independently, and ability to make decisions, as measured by latitude to devise work products or plans, reliance on instruction, and decision-making ability): Requires guidance when determining methods and procedures on new assignments.

Impact or Decision Impact (Risk or consequences in the event of failure, as measured by range of expected impact such as within a team or across a team or area of responsibility and level of risk): Decisions often impact the team in which they reside.

Scope (Degree of accountability for assigned tasks, our clients and/or the organization, as measured by size of work effort and scale of entity and/or program): Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.


Must have:

  • Bachelor's Degree
  • Labor Relations/Employee Relations - 5 years
  • Case Management –  5 years (expose to the full cycle of case handling)
  • At least 2 years of ER experience in BPO industry and/or a company with a large population
  • At least a year Supervisory Experience
  • At least a year experience in Project Management
  • At least a year experience in data reporting and analytics
  • Good/Excellent Communication and Business written skills
  • Stakeholder Management
  • Advanced knowledge in Excel (e.g. vlook up, pivoting, etc necessary excel skills needed for analysis) and PowerPoint

Internal Candidates:

  • Candidates with background in ER and/or HRPA are preferred -open to other HR facet but with knowledge in handling cases
  • At least 2 years experience in handling escalations to Accenture leadership and/or clients

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