This job is no longer available. Continue your job search here.
Tech Arch Analyst
Mandaluyong City
Job No. r00188412
Full-time - Hybrid
Job Description
RESPONSIBILITIES:
- Stake Holder Management: Manage relationship between Accenture Operations Business and Client/internal IT teams to effectively and efficiently meet business technology needs.
- Serve as SME to support client solutions/ facilitate discussions as appropriate in the IT infrastructure / cloud Contact Centre space.
- Work with the support teams to review the existing build (network, IP telephony, Cloud infrastructure etc.) and liaise with business process owners and Technology Operations for a consistent, standard architecture for the contracts.
- Manage the run support model for all IT Infrastructure, networking / voice contracts and cloud migrations/transitions for existing and new deals.
- Manage Financial RUN budgets – rigor in periodic tracking and reporting of technology budget, variance and cost optimization.
- Provide regular updates to leadership regarding ongoing incidents (severity 1 or 2) and communicate the progress status effectively.
- Participate in root cause analysis with internal teams, vendor and client technical teams. Work with respective support teams to help identify action Items and corrective action for further improvements.
- Should have knowledge of BCP/DR aspects of cloud platforms and get CIO to execute the drill for projects.
- Maintain documentation for continuous service improvement and knowledge base of technical resolutions for common or recurring problems.
- Good team player.
Qualifications
SKILL AND QUALIFICATIONS:
- Minimum 2 years of relative work experience in Project Management and with background in IT or BPO
- IT background can be from any of the following:
- Candidates who took up IT courses in college
- Actual IT work
- PMO work with IT-related scope
- PMO work in an IT company (not necessarily working on IT projects)