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Japanese Bilingual

multiple locations +view all Job No. r00188316 Full-time
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Job Description

  • A subject matter expert in Technical Support and team management
  • Evaluation of verbal and non-verbal transactions of SD clients by conducting audits, submission of reports, engaging in continuous improvement and governance activities
  • Ensures consistent end-to-end application of the ITSM Service Desk Function in the assigned project/s Usage of standardized methods and processes which the change manager shall also drive across all capabilities, including client resolver groups and other stake holders, and the account management teams
  • Makes sure that services are delivered to meet customer business needs and expectations
  • Provides customer guidance on maintenance of underlying project technical infrastructure, including hardware, database, and operating systems
  • Applies quality processes in performing the tasks

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or other relevant fields. Undergraduates with language proficiency are welcome to apply
  • Preferably with Japanese Native or JLPT N1/N2 competency level. it is a MUST to have strong Customer Service/Helpdesk skills or experience
  • Experienced with ANY of the following: Advanced Service Desk Resolution Management, Service Desk Voice Support, Service Desk Quality Management
  • Effective written and oral English communication skills
  • Good Analytical thinking skills


#LI-PH

Locations

Mandaluyong City, Quezon City, Taguig

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

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