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Japanese Bilingual

multiple locations +view all Job No. r00188316 Full-time

Job Description

  • A subject matter expert in Technical Support and team management
  • Evaluation of verbal and non-verbal transactions of SD clients by conducting audits, submission of reports, engaging in continuous improvement and governance activities
  • Ensures consistent end-to-end application of the ITSM Service Desk Function in the assigned project/s Usage of standardized methods and processes which the change manager shall also drive across all capabilities, including client resolver groups and other stake holders, and the account management teams
  • Makes sure that services are delivered to meet customer business needs and expectations
  • Provides customer guidance on maintenance of underlying project technical infrastructure, including hardware, database, and operating systems
  • Applies quality processes in performing the tasks


  • Bachelor's degree in Information Technology, Computer Science, or other relevant fields. Undergraduates with language proficiency are welcome to apply
  • Preferably with Japanese Native or JLPT N1/N2 competency level. it is a MUST to have strong Customer Service/Helpdesk skills or experience
  • Experienced with ANY of the following: Advanced Service Desk Resolution Management, Service Desk Voice Support, Service Desk Quality Management
  • Effective written and oral English communication skills
  • Good Analytical thinking skills



Mandaluyong City, Quezon City

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