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Program and Project Management Associate Manager

Cebu City Job No. r00183196 Full-time

Job Description


  • The candidate will be a member of Accenture Operations IT organization as IT Project/Service Delivery Manager (Manager/Associate Manager). Will be a subject matter expert in charge of IT infrastructure projects and IT service delivery for Accenture Operations Client
  •     Manage relationship between Accenture Operations teams and Client/internal IT teams to effectively and efficiently meet business technology needs.
  • Serve as SME to support client solutions/ facilitate discussions as appropriate in the IT infrastructure / cloud Contact Centre space. 
  • Work with the support teams to review the existing build (network, IP telephony, Cloud infrastructure etc.) and liaise with business process owners and Technology Operations for a consistent, standard architecture for the contracts.
  • Manage the run support model for all IT Infrastructure, networking / voice contracts and cloud migrations/transitions for existing and new deals.
  • Manage Financial RUN budgets – rigor in periodic tracking and reporting of technology budget, variance and optimization. 
  • Provide regular updates to senior leadership regarding ongoing incidents (severity 1 or 2) and communicate the progress status effectively. 
  • Participate in root cause analysis with internal teams, vendor and client technical teams. Work with respective support teams to help identify action Items and corrective action for further improvements. 
  • Should have good knowledge of BCP/DR aspects of cloud platforms and get CIO to execute the drill for projects. 
  • Maintain documentation for continuous service improvement and knowledge base of technical resolutions for common or recurring problems. 
  • Mentor team members. 
  • Actively support leads for new sales bid, RFPs etc.



  • 10+ years of overall experience with IT infrastructure project management/IT solutions/IT support. 
  • BE, B-Tech, ME, MTech, MSc/ Bsc with Information technology background/experience. 
  • Proficiency in English, Strong communication skills (verbal/written)
  • Technical background – Technology operations/ Service Delivery/ Project management
  • Highly organized with attention to detail
  • Good presentation skills, Strong interpersonal and negotiation skills
  • Advanced proficiency of MS Excel, PowerPoint
  • Self-motivated, self-driven, responsible
  • Experience with Technology project management, customer relationship, Stake holder management, business development and IT security
  • Experience with enterprise technologies
  • Develop process improvements to achieve cost effectiveness and time saving.
  • Perform resource allocations and workload assignments according to delivery requirements.
  • Ensure that team maintains high level of competence and operational excellence.
  • Evaluate the performance of team members and determine training needs.
  • Make critical business decisions to meet customer expectations.

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