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Health and Safety Product Owner

multiple locations +view all Job No. r00177610 Full-time - Hybrid

Job Description

Key Responsibilities:

Assistive Technology and Accessibility Centers Program Management
1. Develop, support, and promote Accenture's Assistive Technology program, which aims to enhance accessibility and inclusion for employees with disabilities and other health-related conditions. Keep with the latest advancements and innovations in the field of assistive technology.
2. Assistive/Adaptive Technology Requests: Oversee assistive/adaptive technology requests and provide statistics as requested to track effectiveness and  identify areas for improvement.
3. Barrier Identification and Removal: Utilize a human-centric approach to identify and address workplace barriers faced by employees with disabilities. Proactively work to remove obstacles and create an inclusive work environment.
4. Accessibility Centers Onboarding: Oversee the technology planning, execution, and delivery of Accessibility Centers.
5. Technology Documentation Updates: Ensure that the Accessibility Centers' Can be entered or attached technology documentation is up-to-date and reflects the latest assistive technologies and accessibility advancements. Regularly review and enhance the documentation to support employees effectively.
6. Supervision of North American Assistive Technology Lead: Provide leadership and guidance to the North American Assistive Technology Lead, supporting their professional development and ensuring effective execution of their responsibilities.
7. Support Global Assessment Tool: Provide support and assistance for Accenture's Global Assessment Tool, utilizing technology solutions to enable smooth assessment processes for employees with disabilities. Stakeholder Mgmt., Training, and Communications

1. Team Leadership:
a. Manage Stakeholders- a team of Accessibility Center Architects, country-level Assistive Technology Enablement Point of Contacts (POCs), and other professionals working on assistive technology projects.
b. Directly supervise North American Assistive Technology Lead: Provide leadership and guidance to the North American Assistive Technology Lead, supporting their professional development and ensuring effective execution of their responsibilities.
c. Provide guidance, mentorship, and support to team members, fostering a collaborative and inclusive work environment.
d. Encourage continuous learning and professional development among team members.

2. Accommodation Coordination:
a. Collaborate with AHRS disability case managers and other stakeholders to assess and provide appropriate technology related workplace accommodations for employees with disabilities. Ensure compliance with HIPAA regulations, reduce liability, and meet EEOC timelines and ADA (or equivalent) requirements.
b. Effectively communicate with various stakeholders, both orally and in writing, to interpret HCP (Healthcare Provider) notes and collaborate with healthcare providers when uncertain about barriers faced by individuals with disabilities.
c. Act as a subject matter expert (SME) in assistive technology and disability support, providing guidance and best practices to global Points of Contact (POCs) across different regions. Collaborate with POCs to ensure consistent and effective support for employees with disabilities throughout the organization.

3. Lead regular Stakeholder Calls
a. Collaboration with Stakeholders: Engage in regular communication and collaboration with various stakeholders to drive I&D improvements. Conduct scheduled calls with HR teams, disability case managers, Employee Resource Groups, and accessibility champions to discuss findings, share best practices and brainstorm strategies for enhancing disability support and accessibility.
b. Bi-Monthly Calls with Accessibility Center Architects and Enablement POCs: Facilitate regular bimonthly calls with Accessibility Center Architects and Enablement Points of Contacts (POCs) to share updates, discuss challenges, and collaborate on initiatives to improve accessibility and inclusion.
c. Weekly Accommodation Escalation Calls and Team Meetings: Attend weekly accommodation escalation calls and team meetings to address complex accommodation cases and collaborate with HR and other stakeholders to find suitable solutions.

4. Training – onboarding and maintenance
a. Develop and deliver comprehensive training sessions for employees, managers, and HR teams to raise awareness about disability inclusion, assistive technologies, and best practices for supporting employees with disabilities in the workplace.
b. Utilize Accenture's MyLearning platform or other suitable learning management systems to automate and streamline the delivery of disability inclusion and assistive technology trainings for Assistive Technology and Accessibility Center stakeholders. Develop and upload relevant training modules, ensuring accessibility features are integrated.
c. Implement learning assessments and quizzes within the MyLearning platform to evaluate attendees' understanding and knowledge retention after completing the disability inclusion and assistive technology training sessions. Use assessment results 
to identify areas for improvement and tailor future trainings accordingly.

5. Communication Updates via Teams and Yammer: Actively engage with employees and stakeholders via Teams Channels the Yammer page to provide regular updates on accessibility initiatives, share relevant resources, and foster a community of inclusivity.

Metrics, Reporting, and Continuous Improvements
1. ServiceNow Integration: Utilize ServiceNow, a comprehensive service management platform, to streamline the process of tracking and managing accommodation requests and accessibility related inquiries from employees. Leverage ServiceNow's reporting and analytics capabilities to gain insights into accommodation trends and identify areas for improvement.
2. Mitigate global technology escalations for the Accomodation Support Tool, adhering to SLA requirements.
3. Accessibility Center Log: Maintain an accessibility center log within ServiceNow to document all interactions, inquiries, and support provided to employees with disabilities. This log will serve as a valuable resource for tracking progress, ensuring compliance, and providing data for reporting purposes.
4. Feedback from PwDs and ERG Surveys: Gather feedback from Persons with Disabilities (PwDs) and Employee Resource Groups (ERGs) representing diverse communities to understand their experiences with assistive technology and disability inclusion initiatives. Conduct regular surveys to collect feedback on the effectiveness of accommodations, accessibility tools, and training programs.
5. Metrics-Driven Inclusion and Diversity (I&D) Improvement: Utilize the data and insights from ServiceNow, the accessibility center log, and feedback from PwDs and ERG surveys to identify key areas for improvement in Accenture's inclusion and diversity initiatives. Analyze metrics related to accommodation requests, training completion rates, user satisfaction, and accessibility-related inquiries to make data-driven decisions that foster a more inclusive workplace.
6. Process Improvement: Analyze standard processes within Accenture to identify any potential artificial barriers that may hinder the inclusion of employees with disabilities. Recommend improvements and advocate for changes to enhance accessibility and inclusivity.
7. Regular Collaboration with the Global Workplace I&D Lead: Work on Accessibility Center, Assistive Technology, and other I&D initiatives with the Global I&D Lead and Accessibility Center Project Manager. Establish effective communication channels and workflows to ensure smooth coordination and execution of accessibility and assistive technology initiatives.

Qualifications

• Problem-solving and critical-thinking skills to address complex challenges related to accessibility.
• Disability Advocacy. 
• Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent work experience.
• Proven experience in the enablement of assistive technologies, such as Text to Speech, Captioning, Screen Readers, Braille Embossers, Microsoft products, Dhivani, or other webbased AT applications.
• Knowledge of disability-related laws and regulations globally and at the country-level.
• Strong communication and collaboration skills, with experience in working with diverse stakeholders.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Demonstrated commitment to inclusion and diversity in the workplace.
• Experience with service management platforms like ServiceNow is a plus.

• Coordinating with local teams, Individual Contributor
• Experience working with a Global Team

Locations

Cebu City, Mandaluyong City

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