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Service Delivery Ops Specialist

Cebu City Job No. r00177076 Full-time

Job Description

Job Description

  • Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training
  • Coaches team members on proper handling of transactions
  • Execute existing DR/BCP plans of the team
  • Execute/deliver output based on the project plan during migrations
  • Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired
  • Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. Executes career development plans for direct reports
  • Takes ownership in resolving and managing end-customer issues and negotiations           
  • Manages internal updates/communication within the unit            
  • Enforces compliance to company policies and effect disciplinary measures on violations 
  • Initiate and implement process improvements
  • Leads projects/tasks that may be assigned from time to time


Job Qualifications

  • Minimum of 5 years professional experience or 3 years Supervisory position
  • Has working knowledge on MS products or similar tools / systemsHas working knowledge on
  • Above-average communication and meeting facilitation skills
  • Good leadership skills and ability to motivate front-line employees
  • Flexibility with rotational schedule
  • Ability to work effectively across language & cultural barriers with US based customer
  • Experience managing in a multi-client environment
  • Strong work ethics, integrity, and unquestionable character
  • Has business acumen and can see things in a bigger picture
  • Can multi-task effectively and knows how to prioritize

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